OPEN for the 2024 Season June 26 - Aug 31, Wed–Sat (tickets required)

Ticket FAQs

We fashion our jewelry with care and with love. Please treat it well and it should provide you with years of enjoyment. EDEN®, Cape Cod Screwball® and the Cape Cod Screwball Bracelet® configuration are registered trademarks. The only bracelets that have tags are the one and two screwball closed styles.  None of the others are able to have tags on them and are stamped with our “Eden” logo inside (with the exception of earrings and screwball pendants) so you can be assured it’s authentically handmade at our shop.

Booking Tickets

1. When do tickets become available?

 When the shop is open, a schedule is posted on our website as to what days we opening tickets to book. The time tickets become available is random (a reasonable morning hour) and are given FREE on a first come-first serve basis. Inside tickets go very fast. Do not contact us for tickets. Do not come to the shop for tickets. They are only issued through the ticket booking page.

2. Why are your tickets limited? Can I have someone accompany me that doesn't plan on purchasing anything?

The reason for tickets is that Eden is a tiny business made up of a family of artists. Since each piece is made by hand, there is a limit to what we can produce, unlike mass produced machine made items. There are also limits to the ability of the property and neighborhood to handle crowds since we are located in a residential neighborhood and parking is very limited.

Any person that visits Eden MUST HAVE A TICKET (inside or outside), even if they do not plan on purchasing anything. Do not bring extra people with you, they will not be able to get in the gates without a ticket including the outside onesie line. Only people listed on your ticket may come in the gates. Any others will be denied entry.

3. Do you have a cancellation or wait list I can be put on?

If the date you want is full, please check our ticket booking calendar to see if there are any cancellations, if any cancellations become available a purple box with available date and time will appear.  Check back often.

4. Is there a limit on how many times I can book a ticket?

Yes, the limit is ONE per individual (primary ticket holder and guests) every 30 days in order to keep it fair to everyone who wants to visit Eden. Any duplicate or alternate date/time requests will be deleted and you and any guest(s) will be permanently blocked. If you need to make an exchange for the same style or need a repair, see #5 for exception.

6. What happens if I put in more than one ticket request or someone else has me on their ticket?

If more than one appointment is made before the 30 day limit, by the primary individual and any guests on that ticket, all tickets will be canceled and not valid for entry. All requests will be deleted from our system and no further tickets will be issued at all to you and any guest(s) on your tickets. This is a permanent block. This is clearly stated on our website ticket booking page as well as on the ticket form. Please confer with all members of your party BEFORE booking any ticket.

7. I have a reservation for one week, but want to make one for another week as well. Can I come more than once during the season?

You must cancel a current reservation before booking another. One visit per individual is allowed per month (30 days) to keep it fair to everyone that wants to visit (coming as a guest on another ticket counts as a visit). 

8. Can I book a ticket for a friend or book for a person to use as a gift?

No, tickets are not transferable in any way and cannot be booked using one name, and someone else’s email or other information. The person that makes the ticket request will need a valid ID to check in. Any questionable requests will automatically be deleted. Any ID/person that does not exactly match the information provided to us by you, on your ticket request, will be turned away at the check in gate. 

9. I booked a ticket for the onesie line since that was all that was left, will I be able to go in the shop?

No, tickets are only valid for the specific option you yourself chose (inside or outside) and cannot be changed. Whatever you clicked on is what is reserved for you. Please cancel your ticket and book another one to meet your needs. There is no way to make a mistake when booking inside or onesie tickets, as they are two completly separate links you click on yourself. 

10. What happens if I arrive late/early for my ticket appointment?

If you are arrive before your ticket time starts you will probably have to wait until the start time. You may arrive any time during your ticket time up to 15 minutes before it ends. If you arrive after your ticket time, you will not be allowed in as the next ticket times will be arriving. Your ticket is only good for the time you chose when booking your ticket. If you have a ticket for a different day/time you will not be admitted.

5. Do I need a ticket for a repair or exchange? What can be repaired?/My bracelet won't stay closed.

Tickets are not required for repairs and exchange for size (as long as the exchange is for the same design, and the exchanged item is in new, unworn condition) and can be done any day we are open (Wed – Sat)  at the check in gate WITHOUT A TICKET at only the following times: 10:30am, 11:30am, 2:00pm, 3:00pm, or 4:00pm.  NO SALES OF ANY SORT WILL BE DONE AT THE GATE. Exchanges for a different style item WILL REQUIRE A TICKET for the Onesie Line IF YOU KNOW WHAT STYLE YOU WANT. If you want to browse the various designs for an exchange you will need an inside ticket.

NOTE:  ANY REPAIRS MUST BE BROUGHT TO US AT LEAST 2 WEEKS BEFORE WE CLOSE FOR THE 2024 SEASON.  We are able to repair stuck bracelets, fix a defect in workmanship (such as a stone that has fallen out), reshape a bracelet, buff out a small stain or tiny scratches, or a necklace where the lobster claw clasp no longer closes. We CANNOT repair or replace bracelets or jewelry that have been damaged by the owner in any way, including bracelets that have cracked in two pieces (this is not a defect in workmanship, please refer to the care sheet given to you when you purchased your bracelet about frequent removal of fitted bracelets or see FAQ #7 under General FAQ’s). We only repair jewelry purchased from our shop. WE DO NOTHING THROUGH THE MAIL, any repair must be brought to us in person.

NOTE: If you have a bracelet that won’t stay closed, it has been bent out a shape when taking it on or off. A screwball bracelet needs to be reshaped and brought to the shop for this to prevent the threads from being stripped. Any specialty bracelet, such as the Fishermen’s Knot or Willow Leaf for example is a very easy fix. Gently push down on the knot or the leaf until it sits BELOW the ball it hooks into. It will now stay closed. Remember it always has to sit lower than the ball for it to close.

11. I've lost my ticket HELP!

Your reminder email or your text message reminder (if you checked this option when putting in your request) has all the information we need to check the ticket in.

Canceling or changing a ticket

1. How do I cancel my ticket?

The ONLY way to cancel your ticket is by using the “CANCEL” option on the ticket you were issued or on your reminder email. Please follow the instructions on our ticket booking page as to how to cancel. Do not send cancellations through our info email or Facebook. Do not call the shop, you will only hear an informational recording. Do not ask our greeter or a salesperson in the shop to cancel your ticket, they do not have access to the booking system. If our booking system is down for some reason we will post an email for you to send your ticket to with the word “Cancel” in the subject line (this option is only available is our booking system is not working).

2. When do I need to cancel by?

The ONLY way to CANCEL a ticket, is to click on the cancel option on your ticket. Tickets must be canceled at least 24 hours in ahead of time. Any cancelation that does not meet this time frame will be counted as a no show and no further tickets will be issued. DO NOT email us or send a message over FACEBOOK to cancel your ticket. If you do not get an automatic email stating your ticket was canceled, try again, your ticket was not canceled.

3. I canceled my ticket in the allowable time frame but did not receive an acknowledgment.
If you used the cancel option on your ticket, please check your junk mail folder.
4. What happens if I don’t cancel my ticket and don’t show up?

You and any guest(s) on your ticket will be marked as a no show and no further tickets will be issued to you and any guest(s) on your ticket. This is permanent. 

5. I made my ticket for the wrong date or time, can I show up on another day or time to use my ticket?

No, tickets are only good for the time/date specified on your ticket. You will not have an appointment for any other date or time period. Do not come by expecting your ticket to be valid any other time.

6. What do I do if I need to change my time slot?

Cancel your ticket if the time or date no longer works for you and rebook at your convenience. We cannot do that for you.

7. Can you change my ticket for me?

No, please cancel your ticket and rebook at your convenience if you need to make any changes, including guest(s) names, typos, or number of people on your ticket, or need to change the date of your booking. We give out close to 1,000 tickets every week and is impossible to keep up with all the “change” requests. Kindly do this yourself, we cannot do it for you. Guests that do not meet the “30 day per individual visit” restriction, did not show up for a previous appointment (any season), or have a block on them may not be added.

8. My ticket was cancelled, but I didn't cancel it. Why?

If you did not initiate this cancelation:

  • Perhaps you booked more than one time or date individually or as a guest this season or previous seasons or did not follow the 30 day per visit rule. Just one booking per person is allowed (inside or onesie count as one visit) every 30 days. 
  • A guest on your ticket has a block on them or was a prior no show. No further tickets will be issued to you or any guest(s).
  • Incorrect, missing information, or spelling errors on your ticket request.
  • The email does not belong the the person who requested the ticket.
  • You used your information to book a ticket for someone else this year or a previous year.
  • Because we believe you have attempted to circumvent our ticketing process.
  • You did not show up for a previous reservation.
  • Or you treated a member of our staff disrespectfully on your last visit.
  • Pleae see #1 under “Troubleshooting” for more reasons why this may have happened.

Number of people on tickets

1. My ticket is for 3 people. Can we come in separate cars?

No, if you booked a ticket for 3 people, it is good for one car/parking spot only. We are located in a residential neighborhood and parking is very limited. If you booked a ticket for 2 or 3, all people must arrive in the same car.

2. I booked my ticket for 3 people but only 2 of us can make it now, what should I do?

Please still come, however do not share your ticket with anyone else trying to get in. Doing so will forfeit any further tickets being issued to you. 

3. My ticket says it is good for one person, I thought each ticket was good for three people?

When booking your ticket it is up to you to choose the amount of people 1, 2, or a maximum of 3 people (but only one car) when making your request. We cannot edit what you choose. If the amount on your ticket no longer works for you, please cancel and rebook at your convenience.

4. I accidentally booked a ticket for 1 or 2 people but I need a ticket for 3, what should I do?

Please cancel your ticket if it no longer works for you and rebook at your convenience. We cannot edit what you typed in on your ticket request form. See above #3. 

5. What happens if my ticket is for 3 people and 2 of us are here now? Can we come in and let the other person come later?

No, everyone on your ticket must arrive at the same time and in the same car. Once the ticket has been checked in it is no longer valid.

Troubleshooting tickets

1. Why didn’t I get my ticket?
  • First always check your junk mail. Some servers will automatically send them to spam.
  • The most obvious reason is you did not show up or cancel a previous reservation, or were listed as a guest on a no show ticket, or listed a guest(s) who had these restrictions.
  • Other reasons could be you requested more than one date or time slot, and/or you used another email or name to book more than one ticket previous seasons, or the email does not belong to the person who requested the ticket.
  • You brought extra people with you, or purchased items for people in our parking lot without tickets. While we would love to be able to accomadate everyone, it is not possible and one of the reasons for tickets. Handmaking our products takes time and there is a limit on what we can produce.
  • You over stayed your allowable time frame.
  • You transferred your ticket to someone else, either by emailing it, or handing it to someone on your way out.
  • You booked more than one date or time slot with a friend or family member.
  • You booked someone else a ticket with their name and your information or vice versa.
  • You or a member of your party treated our staff disrespectfully on your last visit.
  • You bounced a check.
  • You booked and canceled tickets more than 2 times in one season.
  • Faulty information was used on your request.
  • You are a reseller or related to one, you bought our items to resell for a profit on other sites.
  • You did not cancel your ticket 24 hours before time frame (canceling the day of or less than 24 hour notice constitutes as a no show).
  • Other reasons could be you mistyped your email on your request, or the email address you provided came back as undeliverable.
2. How long does it take to get my ticket?

YOUR TICKET CAN TAKE UP TO 4 -5 DAYS TO ARRIVE, PENDING APPROVAL. Do not email us. Please check your junk mail with the email address you typed in on your request.

3. I can’t book a ticket, what am I doing wrong?

Please make sure you are trying to book an available date and not one that is already full or not yet opened. A purple box with times will be under the date if they are available to click on and book.  Don’t forget to scroll through each week opened as well, and check back for cancellations if a date you want is currently booked. Please read the ticket booking schedule on our ticket booking page as to when tickets are released.

If you were trying to get a ticket for an available spot and were unsuccessful, over 30,000 people try at the same time to book tickets once tickets become available (busier weeks can be up to 70,000). If you did not get one, someone just typed faster than you. If a purple box cannot be clicked on, the ticket has already been booked, and is no longer available, and you need to refresh your server.  This can also happen with cancellations if more than one person is trying for the same spot. Please try again at your convenience.

If you get an error message, you either disregarded the rules for booking tickets, you were a no show on your last appointment or listed as a guest on a no show ticket and no further tickets will be issued. When an appointment is missed, it affects our ability to serve other valued customers. We do not charge for tickets, instead putting trust in our customers that they show up, or alternatively notify us in advance that they are unable to attend so someone else can. Tickets are not easy to get. The number of ticket requests far outnumber the supply, and many folks are disappointed when they can’t get a ticket, not only to visit, but also for special occasions, and sometimes, sadly, even end of life situations. The cancel option on your ticket would’ve taken less than one minute to use and meant a lot to someone else.

Please read through question #1 above under troubleshooting for other reasons why a ticket is not given.

 

4. I get an "error" message when trying to book a ticket.

If you get an error message, you either disregarded the rules for booking tickets, you were a no show on your last appointment or listed as a guest on a no show ticket and no further tickets will be issued. When an appointment is missed, it affects our ability to serve other valued customers. We do not charge for tickets, instead putting trust in our customers that they show up, or alternatively notify us in advance that they are unable to attend so someone else can. Tickets are not easy to get. The number of ticket requests far outnumber the supply, and many folks are disappointed when they can’t get a ticket, not only to visit, but also for special occasions, and sometimes, sadly, even end of life situations. The cancel option on your ticket would’ve taken less than one minute to use and meant a lot to someone else.

Please read through question #1 above under troubleshooting for other reasons why a ticket is not given. 

5. Why isn’t anyone getting back to me on Facebook about my ticket?

We cannot accommodate you through Facebook with anything that has to do with tickets and do not have access to the ticket booking system on FACEBOOK, we cannot cancel or issue a ticket, or check on a reservation.

6. Why am I being banned/blocked from getting a ticket?

With 10, 000 people trying for 300 slots/day, we block people for various reasons. These can include things like a ticket holder or any of their guests:

  • being rude or difficult with staff
  • you were a no show (this includes being a guest on another ticket)-When an appointment is missed, it affects our ability to serve other valued customers. We do not charge for tickets, instead putting trust in our customers that they show up, or alternatively notify us in advance that they are unable to attend so someone else can. Tickets are not easy to get. The number of ticket requests far outnumber the supply, and many folks are disappointed when they can’t get a ticket, not only to visit, but also for special occasions, and sometimes, sadly, even end of life situations, which we are unable to fulfill. The cancel option on your tickets would’ve taken less than one minute to use.
  • your ticket request had a guest(s) that was a prior no show, or blocked for various reasons.
  • not taking no for the answer
  • cancelling tickets more twice in one season
  • trying to subvert the system in one way or another
  • bouncing checks
  • not showing up for the time of appointment
  • adding guests to your ticket request who have been previously blocked
  • adding guests who are not observing the “one visit per 30-day” policy
  • reselling or a relative/friend of a reseller. NOTE:  Selling a used item for approximately what it cost you is fine. Reselling for a profit is not.
  • pestering staff with multiple emails
  • you booked more than one ticket (one is allowed every 30 days, both for the primary ticket holder AND guests)

Depending on the severity of the issue, bans can be anywhere from a season or two to a permanent ban (no shows, not following 30 day visit rule…).

7. If my name appears on two tickets, why are both tickets canceled and I am banned?

We clearly ask you NOT to request MORE THAN ONE TICKET per individual (primary ticket holder AND guests). Only ONE visit is allowed every 30 days per person in order to keep it fair to everyone who wants to visit Eden. Any ticket (inside or onesie) counts as one ticket (visit). Coordinate with all members of your party BEFORE booking. Any requests not meeting this limit (purposely or accidentally) will be canceled and blocked from booking any further tickets. You will be asked to agree to these terms in order to book a ticket. Do not come to the shop if your tickets were canceled, you cannot get in with a canceled ticket. Do not email us, no reply will be sent if you double booked.

General FAQs

1. Can I see a price list? What is the cost of your items? Can I pay by credit or debit card?

Payment:
We ONLY accept cash or checks (with valid driver’s license). We do not accept credit or debit cards.

Pricing:
We don’t give specific pricing for a variety of reasons. However, we understand that people might need to know how much money to bring, especially as we don’t accept credit cards. Therefore the following list will give you some idea of the price range. Note that if you want something like earrings/rings they will be on the lower end with bracelets at the higher:

  • All Silver items (no gold): $92 — $250
  • Silver with gold (14K), this includes Herring: $240 — $510
  • All Gold items (14K):   $500 – $2,800 for in stock items. Our gold prices are based on the current cost of gold.
  • All Gold 2 Ball Screwball Bracelets — Both of our all gold, two ball screwball bracelets (open or closed) are a special order and take approximately two weeks to make (we do not have these in our inventory and are not available for purchase the same day as your visit). You will need to book a ticket to be measured for one, and to order one. In two weeks you can pick can pick up and pay for your bracelet (cash or check only) in person (we do nothing through the mail). You do not need a ticket to pick up your order, but will need to bring your order slip with you, and may pickup your bracelet during the times listed under the FAQ #5 (under Boooking Tickets)-Do I always need a ticket?  We do not contact you to let you know your bracelet is ready, please come 2 weeks from the date of your order slip. The last date for 2024 that we will be taking all gold orders is August 14. No other all gold special orders are available this season.
2. Do we have any new items this year?

Usually, every year we introduce at least one new jewelry item and often several new pottery pieces (including different ornaments) that we have designed and made at Eden. 

3. Where can I find driving directions to Eden Hand Arts?

For directions, please see the Visiting page.

4. Special requests/long-time customers/ custom orders.

As you are aware, everything we sell is made by hand on our premises. When our popularity got more then could be humanly handled, we had three choices. One, to shut down. Two, triple our prices (or more) until only the very wealthy could afford an item. Or three, find a system that limited customers while not excluding any particular group of people. We chose number three. This means that we can not accomodate any special requests for tickets or requests for certain designs etc.

It also means that unfortunately we can’t make exceptions for that special occasion which would mean the world to someone. We do wish things were different especially when it’s for memories or end of life situations. If you can’t get a ticket, one suggestion is you take a walk on the beach and pick out a very special stone. Give it to the person with a note of care and love telling them your initial intention but it is the love behind it that really matters. If you like you can print this card to share how you feel. For Eden Card click here.

Custom Orders– We do not do any custom work, no exceptions. Please see FAQ #1 (under General FAQ’s) regarding special orders for all gold 2 Ball Screwball Bracelets (these are not considered custom orders). 

And finally, although we appreciate people who have been coming here since they (or their parents) were children, as stated above we can’t make exceptions.

5. What types of metals do you use?

We use sterling silver and 14k gold in all our work, nothing else. We often get asked if there is nickel in the silver. We assure you, there is no nickel in our sterling silver.

 

6. How do I measure for a proper fit?

Our Eden® Cape Cod Screwball® bracelet is designed to fit each individual wrist. The bracelet should be free to move over the wrist bone without catching on the bone. The bracelet definitely should not be able to turn around the wrist. To meet these specifications, the bracelets are manufactured in 1/8-inch increments, which means we have over 50 sizes. If you would like to purchase a bracelet as a gift, you may measure the lucky person’s wrist yourself. To ensure a proper fit, measure the wrist over the wrist bone using a plastic tape (do not use rubber bands, yarn, or any other stretchable material ). Pull the tape tight. We will then adjust the measurement to ensure comfort and maintain the style.

Neckwires cannot be measured off the premises. Each of our neckwires is bent to fit the individual neck. Because necks have either a horizontal or vertical oval shape, and because some necks are rounder than others, a simple tape measurement will not provide the accuracy we require. We need the neck. Gift certificates are available.

 

7. How do I care for my hand-wrought jewelry?

Silver

  1. Frequent removal of fitted sterling silver bracelets can deform the shape and cause the bracelet to crack and, eventually, to break.. Most bracelets cannot be repaired. (Repeated opening and closing causes the metal to become brittle.)
  2. Pools with chlorine will darken silver. This tarnish can be removed with silver polish and elbow grease.
  3. Occasionally, a person’s skin becomes more acidic than usual. The acid causes silver to tarnish. Clean the jewelry with silver polish. Tarnish is not a defect in workmanship, it is a normal process of silver.
  4. Wearing a sterling silver bracelet in highly chlorinated pools, hot tubs, or hot springs is not recommended.
  5. Your bracelet should never come in contact with nail polish remover, bleach, or other cleaning supplies, sulfur sand at the beach, or even ketchup as these can all cause staining.  This is not a defect in workmanship or cause for an exchange.  Please take care of your bracelet to enjoy it many years.

Gold

  1. Chlorine in pools (or for household use) reacts with the gold and will cause breakage, especially when the jewelry comes in contact with chlorine daily. The same is true of bromine used in hot tubs.
  2. Repeated removal of fitted bracelets may cause breakage. Most bracelets cannot be repaired.

Neckwires cannot be measured off the premises or in the onesie line (an inside ticket is required to purchase one). Each of our neckwires is bent to fit the individual neck. Because necks have either a horizontal or vertical oval shape, and because some necks are rounder than others, a simple tape measurement will not provide the accuracy we require. We need the neck. Gift certificates are available.

 

8. What is Eden Hand Arts return/exchange policy?

All of our work is unconditionally guaranteed to be free of defects in materials or workmanship. (This does not include failure to follow the above “How to Care #7” FAQ, tarnish is not a reason for return, please clean your jewelry with a good quality silver polish).

The item must be brought to us in person only when the shop is open at least two weeks before we close for the season (or wait until the following year). During regular shop hours ( with a ticket), new, unworn jewelry may be exchanged for a different size or may be returned with a dated sales slip. Do not return bracelets through the mail. Pierced earrings are not returnable by law.

Please refer to FAQ #10 below for more information on broken jewelry or FAQ# 5 “Do I always need a ticket?” What can be repaired?” under the heading booking tickets.

9. How to remove tarnish?

We use only the purest total sterling silver (9.25) and/or 14kt gold to create our jewelry. Sometimes sterling silver will tarnish faster on some people due to their particular chemistry or ph, humidity, sunscreens, lotions, moisturizers, etc. The larger the surface (such as the herring bracelet) the faster it will tarnish. Tarnish is a completely natural process of silver and can be cleaned with a good quality silver polish and lots of elbow grease.  Underneath is the same bracelet you fell in love with.

Tarnish is not a defect in workmanship or a reason for an exchange. Please take care of your jeweley and polish it as needed. 

Also see #7 “How do I care for my hand-wrought jewelry” on this FAQ page.

 

10. What do I do about broken or cracked jewelry?

We stand behind what is made by us. However, this does not include breakage from extremely old bracelets  (everything wears out and becomes unrepairable eventually), previously repaired items, or misuse due to frequent or incorrect removal (bracelets that have broken in half fall under this catagory and cannot be repaired or replaced). A bracelet that is broken in half is not a flaw in workmanship, but is caused by incorrect or frequent removal of a fitted bracelet meant to keep on, which eventually makes the bracelet brittle [just like a paper clip if you were to bend it over and over] and breaks (please refer to the care sheet, given to you when you purchased your bracelet or see FAQs #8 & #9 or #5 (under booking tickets- “what can be repaired” above for more information.  If your jewelry has a hairline crack there is a chance it can be repaired. Do not continue to wear it. The item must be brought to us in person only when the shop is open at least two weeks before we close for the season.  Do not mail us the bracelet. We do nothing through the mail.

 

11. Why can’t we get in to shop even when there is no line?

Since each piece is made by hand there is a limit to what we can produce. Also there is a limit to the ability of the property and neighborhood to handle crowds which would increase if people were able to come in without a ticket. FREE tickets are required for ANY visit both inside or out. 

12. Why do we have to wait outside even with tickets?

Sometimes everyone scheduled for the same time slot will all show up at the same time.  Other times it may depend on the customers in front of you and how long they take.

13. But what about if I’m with a group of four friends?

When the shop is fully opened, there are three sales staff each of whom can handle a party of up to three people. So, there are two options. You can wait until two sales staff are both free and all come in together or two of you can come in at a time. All four people however, must each have a ticket to do this. No matter what, four people may NOT ever come in with a three-person/one-carload ticket.

14. What about mail order or internet sales?

We do NO mail order or internet sales, no exceptions. Eden is a tiny business made up of a family of artists. Since each piece is made by hand, there is a limit to what we can produce, unlike mass produced machine made items. Our supply of jewelry is limited and we need stock for those who visit Eden. If you know someone on the Cape, perhaps they could help you. Also, we do not want to take on the bookkeeping associated with paying sales tax on sending things through the mail.

15. Can I purchase a replacement tag if I lost mine? If I lose my Eden® Tag, why can’t I get one without the bracelet?

Replacement tags may be purchased for a nominal fee, with a ticket whenever the shop is open.  A onesie line ticket would work great for this, since you know what item you want to purchase. You will need to bring  your bracelet with you for us to authenticate it, in order to purchase a tag. We cannot sell tags without the bracelet. 

If your tag broke, please save either piece and bring it back to us along with your bracelet, when the shop is open (with a ticket if you plan on shopping) or to our gate without a ticket (see #5 “Do I always need a ticket for repair or exchange” for hours this can be done). If you do not have either piece of the tag, you will need to purchase one and will need an outside onesie ticket (see above). We do not replace lost tags for free.

The purpose of the Eden® Tag is to identify that bracelet as made by us. There are many knock-offs out there even though we have trademarked the design. If we sold tags without knowing it was going on one of our bracelets, that would defeat its purpose.

We do not mail out replacement tags, see FAQ #16 below for more information.

16. Why don't you mail out replacement Eden® Tags?

We do NO mail order, no exceptions. Please see the FAQ about mail order above.

17. Why don't you post pictures of your jewelry online or allow taking pictures/videos in the shop?

Many of our designs have been copied without permission. To minimize this as much as possible we do not email pictures,post pictures online or allow photographing/videotaping of any sort inside the shop.

18. Are you hiring? Can I work at Eden?

Sometimes, but not often, we have a position available. It could involve sales, helping out with entry level work in the pottery,  polishing jewelry or light gardening, etc.  If you are interested send a letter to P.O. Box 784, East Dennis MA 02641. Please tell us your interests, why you’d like to work for us, your previous experiences (a resume if you have one), of particular interest to us is any sort of projects you like to make with your hands and your email address. If a position is open we will contact you.

19. Do you sell gift certificates?

Yes, when we are open, gift certificates are available to purchase in person with a ticket. If purchasing a gift certifcate, please let the recipient know it is their responsibility to also book a free parking ticket. Buying a gift certifcate does not include a ticket. We do not sell gift certificates by mail or internet. We do not sell gift certificates when we are closed.

20. Do you have by appointment or off season appointments? Do you ever open when you are closed? Do you have special times for residents?

We do not open when we are closed. Our hours of operation are listed on our website. No exceptions.

If you are a year round resident of the Cape the best time to visit us is the last week we are open for the season. Tickets are  much easier to book since most of the summer folks and vacationers have left, and students are back in school. 

21. Can my bracelet be resized?

Any original Cape Cod Screwball Bracelet — one or two ball, silver or gold, but NOT the open two ball or any other bracelet, can be made smaller. However we can not stretch the metal to make ANY bracelet bigger. The bracelet must be brought to us in person with a ticket, during regular shop hours. We do nothing through the mail.

22. Can I exchange an older bracelet for one that fits?

No, we do not take back or exchange previously worn bracelets.

23. Is your jewelry sold anywhere else?

NO! No other jewelry maker is authorized to manufacture or sell the Cape Cod Screwball® bracelet! Beyond the ethical considerations they are sometimes of questionable quality, fit and over-priced. To prove authenticity items are stamped Eden®. Our shop is the ONLY place which designs, makes and sells authentic Eden Jewelry.

24. What can be repaired? My bracelet won't stay closed.

ANY REPAIRS MUST BE BROUGHT TO US AT LEAST 2 WEEKS BEFORE WE CLOSE FOR THE 2024 SEASON.  We are able to repair stuck bracelets, fix a defect in workmanship (such as a stone that has fallen out), reshape a bracelet, buff out a small stain or tiny scratches, or a necklace where the lobster claw clasp no longer closes. We CANNOT repair or replace bracelets or jewelry that have been damaged by the owner in any way, including bracelets that have cracked in two pieces (this is not a defect in workmanship, please refer to the care sheet given to you when you purchased your bracelet about frequent removal of fitted bracelets or see FAQ #7 under General FAQ’s). We only repair jewelry purchased from our shop.

NOTE: If you have a bracelet that won’t stay closed, it has been bent out a shape when taking it on or off. A screwball bracelet needs to be reshaped and brought to the shop for this to prevent the threads from being stripped. Any specialty bracelet, such as the Fishermen’s Knot or Willow Leaf for example is a very easy fix. Gently push down on the knot or the leaf until it sits BELOW the ball it hooks into. It will now stay closed. Remember it always has to sit lower than the ball for it to close.