When the calendar is available, click on either Inside Shop or Outside Onesie Line (tickets are not interchangeable). Hover over the “info” circle to see the difference between them if needed. Click on “Tickets”.

1. Click on the purple time box of your choice under the blue date you would like to visit, Wednesday – Saturday (we are closed Sundays, Mondays, and Tuesdays). Click the arrow if necessary to go to the correct week or scroll through to check for cancellations.  Please read #8 if there is not a time listed under the date.
2. If a purple date is available (you may not add prior no shows or someone with a block as guest[s] or you will be blocked from booking any further tickets as well), fill out all required information.If you cannot book a purple box, someone else has already booked it pending approval, please try a different time.
3. Check the Text/SMS box to get notifications and a reminder on your phone, this is especially helpful if you type in your email incorrectly (you will be notified by text if your booking was successful).
4. Click on SAVE BOOKING.
5. If successful, you will see a screen that says “Thanks for your booking”.
6. Check the email address you provided in your contact information (or your spam folder) for the actual ticket (this may take 3 days to arrive pending approval).
7. Use the cancel option on your ticket if you can no longer make your appointment. If you need to move to a new time, add or take out guests, or correct mistypes, cancel your ticket and rebook at your convenience. We cannot do this for you.
8. If a blue date does not have a purple box with ticket times available under it, we are either full or that week has not yet been opened. We cannot issue tickets for a date that is fully booked. Our booking calendar (below) is the ony way for you to book tickets.  Do not email us for tickets, you will not get a response. Inside tickets go very fast. If you cannot book a purple box, someone else has a pending appointment waiting for approval, please try another time.
9. Only one ticket is allowed for each name on ticket per month (30 days). More than one request will result in all tickets/requests being canceled  and no further tickets will be issued. Any tickets with incomplete or incorrect information will be canceled. Do not add guest(s) that were prior no shows or have a block on them for various reasons), you will be prohibited from booking any further tickets.
10. Any incorrect, mistypes, nicknames, missing or added info on your name or address THAT DOES NOT MATCH YOURS OR YOUR GUEST(S) ID’S EXACTLY WILL NOT BE VALID FOR ENTRY; EVEN WITH A TICKET. Tickets are checked first at the gate and you will be turned away. Please cancel and resubmit if this is the case.
11. Please add EDEN HAND ARTS to your contact list to avoid having your ticket go to your junk mail or CHECK YOUR JUNK MAIL FOR TICKETS (especially if you signed up for text reminders and received a text confirmation that your booking was successful.

FREE TICKETS ARE REQUIRED for any visit (this includes children and non-purchasing customers) — for both inside shop and for the outside onesie line. Only one ticket (visit) per individual (primary ticket holder AND guests) every 30 days is allowed in order to keep it fair to everyone who wants to visit Eden. Either ticket (inside or onesie) counts as one visit. Coordinate with each member of your party before booking. If any person on your ticket books a ticket too,   ALL TICKETS WILL BE CANCELED,  no further tickets will be issued to anyone in your group and you will all be blocked from further bookings.  Each ticket is good for one to three people (you choose), and children count as people too. Prior no shows or anyone with a block on them for various reasons may not be added as guest(s), your ticket will be canceled and you will not be issued any further tickets.

• The time we open tickets on Wednesdays is random, but always at a reasonable morning hour.
• Tickets are never transferable in any way and cannot be transferred as gifts or booked in someone else’s name.
• A photo ID is required for every adult person on your ticket and must match names and/or addresses and zip codes you provided on your booking form  (exact spelling; no nicknames, abbreviations, or missing letters or numbers). The person presenting the ticket at Eden must match our master ticket list or you (and guests if applicable) will be denied entry.
• Every person (including children), even if they do not plan on purchasing anything must have a ticket to get inside the gates. including for the onesie line.  Do not bring extra people with you.
• If you provide us with invalid/incorrect information your ticket will be cancelled without notice and no alternative ticket will be issued (see above about names on ID’s). If any fields on the booking form are filled out incorrectly (such as not including your city and state on the address line, names or zip codes typed in the wrong line, missing info, …) your ticket request will be deleted so someone else can book the spot.
• Cancellations when available, will show up on our website on the ticket booking page—WE CANNOT ISSUE TICKETS IF WE ARE FULL, do not email us for tickets (you will not be answered). 
• Tickets are not required for repairs and exchange for size (as long as the exchange is for the same design/style and exchanged item is in new condition) and can be done any day we are open (Wed – Sat) at the check-in gate WITHOUT A TICKET at only the following times: 10:30am, 11:30am, 2:00pm, 3:00pm. NO sales of any sort will be done at the gate. Exchanges for a different style item will require a ticket for the Onesie Line IF YOU KNOW WHAT STYLE YOU WANT.  If you want to browse the various designs for an exchange you will need an inside ticket.

When the shop is open, a schedule is posted on our website as to what days we opening tickets to book. The time tickets become available is random (a reasonable morning hour) and are given FREE on a first come-first serve basis. Inside tickets go very fast. Do not contact us for tickets. Do not come to the shop for tickets. They are only issued through the ticket booking page.

The reason for tickets is that Eden is a tiny business made up of a family of artists. Since each piece is made by hand, there is a limit to what we can produce, unlike mass produced machine made items. There are also limits to the ability of the property and neighborhood to handle crowds since we are located in a residential neighborhood and parking is very limited.

Any person that visits Eden MUST HAVE A TICKET (inside or outside), even if they do not plan on purchasing anything. Do not bring extra people with you, they will not be able to get in the gates without a ticket including the outside onesie line. Only people listed on your ticket may come in the gates. Any others will be denied entry.

If the date you want is full, please check our ticket booking calendar to see if there are any cancellations, if any cancellations become available a purple box with available date and time will appear.  Check back often.

Yes, the limit is ONE per individual (primary ticket holder and guests) every 30 days in order to keep it fair to everyone who wants to visit Eden. Any duplicate or alternate date/time requests will be deleted and you and any guest(s) will be permanently blocked. If you need to make an exchange for the same style or need a repair, see #5 for exception.

The limit for canceling and rebooking a ticket for another time is one per season. 

If more than one appointment is made before the 30 day limit, by the primary individual and any guests on that ticket, all tickets will be canceled and not valid for entry. All requests will be deleted from our system and no further tickets will be issued at all to you and any guest(s) on your tickets. This is a permanent block. This is clearly stated on our website ticket booking page as well as on the ticket form. Please confer with all members of your party BEFORE booking any ticket.

You must cancel a current reservation before booking another. One visit per individual is allowed per month (30 days) to keep it fair to everyone that wants to visit (coming as a guest on another ticket counts as a visit).

No, tickets are not transferable in any way and cannot be booked using one name, and someone else’s email or other information. The person that makes the ticket request will need a valid ID to check in. Any questionable requests will automatically be deleted. Any ID/person that does not exactly match the information provided to us by you, on your ticket request, will be turned away at the check in gate.

The “Onesie” line is  primarily for return customers, who have a repair, an exchange for another style, or want to replace a tag (you will need to bring the bracelet with you). You may also use a onesie ticket to purchase ONE item if you already know the exact type and style you want. Each person on the ticket may also purchase ONE item from the Onesie Line ony if they know the item they want. (We will help you find the right size.) The “Onesie” line will also require a ticket. One ticket per each individual (even if you came as a guest) per month (every 30 days) is allowed.

We cannot bring out items to show you with a “Onesie” Line Ticket and we do not have a catalog. If you are undecided, want to browse the various styles of jewelry or pottery we design and make on the premises by hand, or want more than ONE item, the onesie line is NOT for you, please book an “Inside” Ticket.

Onesie (outside) tickets are only valid for the specific option you yourself chose (inside or outside) and cannot be changed. Whatever you clicked on is what is reserved for you. Please cancel your ticket and book another one to meet your needs. There is no way to make a mistake when booking inside or onesie tickets, as they are two completly separate links you click on yourself.

If you are arrive before your ticket time starts you will probably have to wait until the start time. You may arrive any time during your ticket time up to 15 minutes before it ends. If you arrive after your ticket time, you will not be allowed in as the next ticket times will be arriving. Your ticket is only good for the time you chose when booking your ticket. If you have a ticket for a different day/time you will not be admitted.

Tickets are not required for repairs and exchange for size (as long as the exchange is for the same design, and the exchanged item is in new, unworn condition) and can be done any day we are open (Wed – Sat)  at the check in gate WITHOUT A TICKET at only the following times: 10:30am, 11:30am, 2:00pm, or 3:00pm.  NO SALES OF ANY SORT WILL BE DONE AT THE GATE. Exchanges for a different style item WILL REQUIRE A TICKET for the Onesie Line IF YOU KNOW WHAT STYLE YOU WANT. If you want to browse the various designs for an exchange you will need an inside ticket.

NOTE:  ANY REPAIRS MUST BE BROUGHT TO US AT LEAST 2 WEEKS BEFORE WE CLOSE FOR THE 2024 SEASON.  We are able to repair stuck bracelets, fix a defect in workmanship (such as a stone that has fallen out), reshape a bracelet, buff out a small stain or tiny scratches, or a necklace where the lobster claw clasp no longer closes. We CANNOT repair or replace bracelets or jewelry that have been damaged by the owner in any way, including bracelets that have cracked in two pieces (this is not a defect in workmanship, please refer to the care sheet given to you when you purchased your bracelet about frequent removal of fitted bracelets or see FAQ #7 under General FAQ’s). We only repair jewelry purchased from our shop. WE DO NOTHING THROUGH THE MAIL, any repair must be brought to us in person.

NOTE: If you have a bracelet that won’t stay closed, it has been bent out a shape when taking it on or off. A screwball bracelet needs to be reshaped and brought to the shop for this to prevent the threads from being stripped. Any specialty bracelet, such as the Fishermen’s Knot or Willow Leaf for example is a very easy fix. Gently push down on the knot or the leaf until it sits BELOW the ball it hooks into. It will now stay closed. Remember it always has to sit lower than the ball for it to close.

Your reminder email or your text message reminder (if you checked this option when putting in your request) has all the information we need to check the ticket in.

The ONLY way to cancel your ticket is by using the “CANCEL” option on the ticket you were issued or on your reminder email. Please follow the instructions on our ticket booking page as to how to cancel. Do not send cancellations through our info email or Facebook. Do not call the shop, you will only hear an informational recording. Do not ask our greeter or a salesperson in the shop to cancel your ticket, they do not have access to the booking system. If our booking system is down for some reason we will post an email for you to send your ticket to with the word “Cancel” in the subject line (this option is only available is our booking system is not working).

The ONLY way to CANCEL a ticket, is to click on the cancel option on your ticket. Tickets must be canceled at least 24 hours in ahead of time. Any cancelation that does not meet this time frame will be counted as a no show and no further tickets will be issued. DO NOT email us or send a message over FACEBOOK to cancel your ticket. If you do not get an automatic email stating your ticket was canceled, try again, your ticket was not canceled.

You and any guest(s) on your ticket will be marked as a no show and no further tickets will be issued to you and any guest(s) on your ticket. This is permanent. 

No, tickets are only good for the time/date specified on your ticket. You will not have an appointment for any other date or time period. Do not come by expecting your ticket to be valid any other time.

Cancel your ticket if the time or date no longer works for you and rebook at your convenience. We cannot do that for you.

No, please cancel your ticket and rebook at your convenience if you need to make any changes, including guest(s) names, typos, or number of people on your ticket, or need to change the date of your booking. We give out close to 1,000 tickets every week and is impossible to keep up with all the “change” requests. Kindly do this yourself, we cannot do it for you. Guests that do not meet the “30 day per individual visit” restriction, did not show up for a previous appointment (any season), or have a block on them may not be added.

If you did not initiate this cancelation:

• Perhaps you booked more than one time or date individually or as a guest this season or previous seasons or did not follow the 30 day per visit rule. Just one booking per person is allowed (inside or onesie count as one visit) every 30 days. 
• A guest on your ticket has a block on them or was a prior no show. No further tickets will be issued to you or any guest(s).
• Incorrect, missing information, or spelling errors on your ticket request.
• The email does not belong the the person who requested the ticket.
• You used your information to book a ticket for someone else this year or a previous year.
• Because we believe you have attempted to circumvent our ticketing process.
• You did not show up for a previous reservation.
• Or you treated a member of our staff disrespectfully on your last visit.
• Pleae see #1 under “Troubleshooting” for more reasons why this may have happened.

No, if you booked a ticket for 3 people, it is good for one car/parking spot only. We are located in a residential neighborhood and parking is very limited. If you booked a ticket for 2 or 3, all people must arrive in the same car.

Please still come, however do not share your ticket with anyone else trying to get in. Doing so will forfeit any further tickets being issued to you. 

When booking your ticket it is up to you to choose the amount of people 1, 2, or a maximum of 3 people (but only one car) when making your request. We cannot edit what you choose. If the amount on your ticket no longer works for you, please cancel and rebook at your convenience.

Please cancel your ticket if it no longer works for you and rebook at your convenience. We cannot edit what you typed in on your ticket request form. See above #3. 

No, everyone on your ticket must arrive at the same time and in the same car. Once the ticket has been checked in it is no longer valid.

• First always check your junk mail. Some servers will automatically send them to spam.
• The most obvious reason is you did not show up or cancel a previous reservation, or were listed as a guest on a no show ticket, or listed a guest(s) who had these restrictions.
• Other reasons could be you requested more than one date or time slot, and/or you used another email or name to book more than one ticket previous seasons, or the email does not belong to the person who requested the ticket.
• You brought extra people with you, or purchased items for people in our parking lot without tickets. While we would love to be able to accomadate everyone, it is not possible and one of the reasons for tickets. Handmaking our products takes time and there is a limit on what we can produce.
• You over stayed your allowable time frame.
• You transferred your ticket to someone else, either by emailing it, or handing it to someone on your way out.
• You booked more than one date or time slot with a friend or family member.
• You booked someone else a ticket with their name and your information or vice versa.
• You or a member of your party treated our staff disrespectfully on your last visit.
• You bounced a check.
• You booked and canceled tickets more than 2 times in one season.
• Faulty information was used on your request.
• You are a reseller or related to one, you bought our items to resell for a profit on other sites.
• You did not cancel your ticket 24 hours before time frame (canceling the day of or less than 24 hour notice constitutes as a no show).
• Other reasons could be you mistyped your email on your request, or the email address you provided came back as undeliverable.

YOUR TICKET CAN TAKE UP TO 4 -5 DAYS TO ARRIVE, PENDING APPROVAL. Do not email us. Please check your junk mail with the email address you typed in on your request.

Please make sure you are trying to book an available date and not one that is already full or not yet opened. A purple box with times will be under the date if they are available to click on and book.  Don’t forget to scroll through each week opened as well, and check back for cancellations if a date you want is currently booked. Please read the ticket booking schedule on our ticket booking page as to when tickets are released.

If you were trying to get a ticket for an available spot and were unsuccessful, over 30,000 people try at the same time to book tickets once tickets become available (busier weeks can be up to 70,000). If you did not get one, someone just typed faster than you. If a purple box cannot be clicked on, the ticket has already been booked, and is no longer available, and you need to refresh your server.  This can also happen with cancellations if more than one person is trying for the same spot. Please try again at your convenience.

If you get an error message, you either disregarded the rules for booking tickets, you were a no show on your last appointment or listed as a guest on a no show ticket and no further tickets will be issued. When an appointment is missed, it affects our ability to serve other valued customers. We do not charge for tickets, instead putting trust in our customers that they show up, or alternatively notify us in advance that they are unable to attend so someone else can. Tickets are not easy to get. The number of ticket requests far outnumber the supply, and many folks are disappointed when they can’t get a ticket, not only to visit, but also for special occasions, and sometimes, sadly, even end of life situations. The cancel option on your ticket would’ve taken less than one minute to use and meant a lot to someone else.

Please read through question #1 above under troubleshooting for other reasons why a ticket is not given.

If you get an error message, you either disregarded the rules for booking tickets, you were a no show on your last appointment or listed as a guest on a no show ticket and no further tickets will be issued. When an appointment is missed, it affects our ability to serve other valued customers. We do not charge for tickets, instead putting trust in our customers that they show up, or alternatively notify us in advance that they are unable to attend so someone else can. Tickets are not easy to get. The number of ticket requests far outnumber the supply, and many folks are disappointed when they can’t get a ticket, not only to visit, but also for special occasions, and sometimes, sadly, even end of life situations. The cancel option on your ticket would’ve taken less than one minute to use and meant a lot to someone else.

Please read through question #1 above under troubleshooting for other reasons why a ticket is not given. 

We cannot accommodate you through Facebook with anything that has to do with tickets and do not have access to the ticket booking system on FACEBOOK, we cannot cancel or issue a ticket, or check on a reservation.

With 10, 000 people trying for 300 slots/day, we block people for various reasons. These can include things like a ticket holder or any of their guests:

• being rude or difficult with staff
• you were a no show (this includes being a guest on another ticket)-When an appointment is missed, it affects our ability to serve other valued customers. We do not charge for tickets, instead putting trust in our customers that they show up, or alternatively notify us in advance that they are unable to attend so someone else can. Tickets are not easy to get. The number of ticket requests far outnumber the supply, and many folks are disappointed when they can’t get a ticket, not only to visit, but also for special occasions, and sometimes, sadly, even end of life situations, which we are unable to fulfill. The cancel option on your tickets would’ve taken less than one minute to use.
• your ticket request had a guest(s) that was a prior no show, or blocked for various reasons.
• not taking no for the answer
• cancelling tickets more twice in one season
• trying to subvert the system in one way or another
• bouncing checks
• not showing up for the time of appointment
• adding guests to your ticket request who have been previously blocked
• adding guests who are not observing the “one visit per 30-day” policy
• reselling or a relative/friend of a reseller. NOTE:  Selling a used item for approximately what it cost you is fine. Reselling for a profit is not.
• pestering staff with multiple emails
• you booked more than one ticket (one is allowed every 30 days, both for the primary ticket holder AND guests)

Depending on the severity of the issue, bans can be anywhere from a season or two to a permanent ban (no shows, not following 30 day visit rule…).

We clearly ask you NOT to request MORE THAN ONE TICKET per individual (primary ticket holder AND guests). Only ONE visit is allowed every 30 days per person in order to keep it fair to everyone who wants to visit Eden. Any ticket (inside or onesie) counts as one ticket (visit). Coordinate with all members of your party BEFORE booking. Any requests not meeting this limit (purposely or accidentally) will be canceled and blocked from booking any further tickets. You will be asked to agree to these terms in order to book a ticket. Do not come to the shop if your tickets were canceled, you cannot get in with a canceled ticket. Do not email us, no reply will be sent if you double booked.

Usually, every year we introduce at least one new jewelry item and often several new pottery pieces (including different ornaments) that we have designed and made at Eden.

Limited Bracelet Designs for 2024

THIS YEAR AND NEXT we will be rotating some of our older bracelet designs, so not all designs will be available this year. NOT all styles are always available in the onesie line.   Any issues or repairs need to be brought to our attention in person at least 2 weeks before we close for the season (or when we reopen the following summer, we do nothing through the mail, including returns).

In 2024 available designs are:

• The new 2024 design — Tubular Screwball Bracelet (only in all silver)
• All Screwball styles
• Herring
• Open Eden Cuff
• Open Twist
• Starfish
• Shiners, Carnelian (red) or Jade (green) eye
• Twist Loop & Ball
• Semi-Precious
• Shepherd’s Hook
• Whale Tail
• Sun & Moon

We use sterling silver and 14k gold in all our work, nothing else. We often get asked if there is nickel in the silver. We assure you, there is no nickel in our sterling silver.

Our Eden® Cape Cod Screwball® bracelet is designed to fit each individual wrist. The bracelet should be free to move over the wrist bone without catching on the bone. The bracelet definitely should not be able to turn around the wrist. To meet these specifications, the bracelets are manufactured in 1/8-inch increments, which means we have over 50 sizes. If you would like to purchase a bracelet as a gift, you may measure the lucky person’s wrist yourself. To ensure a proper fit, measure the wrist over the wrist bone using a plastic tape (do not use rubber bands, yarn, or any other stretchable material ). Pull the tape tight. We will then adjust the measurement to ensure comfort and maintain the style.

Neckwires cannot be measured off the premises. Each of our neckwires is bent to fit the individual neck. Because necks have either a horizontal or vertical oval shape, and because some necks are rounder than others, a simple tape measurement will not provide the accuracy we require. We need the neck. Gift certificates are available.

Silver

1. Frequent removal of fitted sterling silver bracelets can deform the shape and cause the bracelet to crack and, eventually, to break.. Most bracelets cannot be repaired. (Repeated opening and closing causes the metal to become brittle.)
2. Pools with chlorine will darken silver. This tarnish can be removed with silver polish and elbow grease.
3. Occasionally, a person’s skin becomes more acidic than usual. The acid causes silver to tarnish. Clean the jewelry with silver polish. Tarnish is not a defect in workmanship, it is a normal process of silver.
4. Wearing a sterling silver bracelet in highly chlorinated pools, hot tubs, or hot springs is not recommended.
5. Your bracelet should never come in contact with nail polish remover, bleach, or other cleaning supplies, sulfur sand at the beach, or even ketchup as these can all cause staining.  This is not a defect in workmanship or cause for an exchange.  Please take care of your bracelet to enjoy it many years.

Gold

1. Chlorine in pools (or for household use) reacts with the gold and will cause breakage, especially when the jewelry comes in contact with chlorine daily. The same is true of bromine used in hot tubs.
2. Repeated removal of fitted bracelets may cause breakage. Most bracelets cannot be repaired.

Neckwires cannot be measured off the premises or in the onesie line (an inside ticket is required to purchase one). Each of our neckwires is bent to fit the individual neck. Because necks have either a horizontal or vertical oval shape, and because some necks are rounder than others, a simple tape measurement will not provide the accuracy we require. We need the neck. Gift certificates are available.

All of our work is unconditionally guaranteed to be free of defects in materials or workmanship. (This does not include failure to follow the above “How to Care #7” FAQ, tarnish is not a reason for return, please clean your jewelry with a good quality silver polish).

The item must be brought to us in person only when the shop is open at least two weeks before we close for the season (or wait until the following year). During regular shop hours ( with a ticket), new, unworn jewelry may be exchanged for a different size or may be returned with a dated sales slip. Do not return bracelets through the mail. Pierced earrings are not returnable by law.

Please refer to FAQ #7 below for more information on broken jewelry or FAQ# 12 “Do I always need a ticket?” What can be repaired?” under the heading booking tickets.

We use only the purest total sterling silver (92.5% silver)* and/or 14kt gold to create our jewelry. Sometimes sterling silver will tarnish faster on some people due to their particular chemistry or ph-factor, humidity, sunscreens, lotions, moisturizers, etc. The larger the surface (such as the herring bracelet) the faster it will tarnish. Tarnish is a completely natural process of silver and can be cleaned with a good quality silver polish and lots of elbow grease. Underneath is the same bracelet you fell in love with.

Tarnish is not a defect in workmanship or a reason for an exchange. Please take care of your jeweley and polish it as needed. Also see #7 “How do I care for my hand-wrought jewelry” on this FAQ page.

*Sterling silver is an alloy which includes copper. To be legally call “sterling”  it has to have an exact measure of the copper. When in contact with some skin, much like with tarnish it can  turn green

We stand behind what is made by us. However, this does not include breakage from extremely old bracelets  (everything wears out and becomes unrepairable eventually), previously repaired items, or misuse due to frequent or incorrect removal (bracelets that have broken in half fall under this catagory and cannot be repaired or replaced). A bracelet that is broken in half is not a flaw in workmanship, but is caused by incorrect or frequent removal of a fitted bracelet meant to keep on, which eventually makes the bracelet brittle [just like a paper clip if you were to bend it over and over] and breaks (please refer to the care sheet, given to you when you purchased your bracelet or see FAQs #8 & #9 or #5 (under booking tickets- “what can be repaired” above for more information.  If your jewelry has a hairline crack there is a chance it can be repaired. Do not continue to wear it. The item must be brought to us in person only when the shop is open at least two weeks before we close for the season.  Do not mail us the bracelet. We do nothing through the mail.

Replacement tags may be purchased for a nominal fee, with a ticket whenever the shop is open.  A onesie line ticket would work great for this, since you know what item you want to purchase. You will need to bring  your bracelet with you for us to authenticate it, in order to purchase a tag. We cannot sell tags without the bracelet.

If your tag broke, please save either piece and bring it back to us along with your bracelet, when the shop is open (with a ticket if you plan on shopping) or to our gate without a ticket (see #12 “Do I always need a ticket for repair or exchange” for hours this can be done). If you do not have either piece of the tag, you will need to purchase one and will need an outside onesie ticket (see above). We do not replace lost tags for free.

The purpose of the Eden® Tag is to identify that bracelet as made by us. There are many knock-offs out there even though we have trademarked the design. If we sold tags without knowing it was going on one of our bracelets, that would defeat its purpose.

We do not mail out replacement tags, see #9 below for more information on this topic.

We do NO mail order, no exceptions. Please see the FAQ about mail order above.

Many of our designs have been copied without permission. To minimize this as much as possible we do not email pictures,post pictures online or allow photographing/videotaping of any sort inside the shop.

Any original Cape Cod Screwball Bracelet — one or two ball, silver or gold, but NOT the open two ball or any other bracelet, can be made smaller. However we can not stretch the metal to make ANY bracelet or any other jewelry item any bigger. The bracelet must be brought to us in person with a ticket, during regular shop hours. We do nothing through the mail.

No, we do not take back or exchange previously worn bracelets.

NO! No other jewelry maker is authorized to manufacture or sell the Cape Cod Screwball® bracelet! Beyond the ethical considerations they are sometimes of questionable quality, fit and over-priced. To prove authenticity items are stamped Eden®. Our shop is the ONLY place which designs, makes and sells authentic Eden Jewelry.

ANY REPAIRS MUST BE BROUGHT TO US AT LEAST 2 WEEKS BEFORE WE CLOSE FOR THE 2024 SEASON.  We are able to repair stuck bracelets, fix a defect in workmanship (such as a stone that has fallen out), reshape a bracelet, buff out a small stain or tiny scratches, or a necklace where the lobster claw clasp no longer closes. We CANNOT repair or replace bracelets or jewelry that have been damaged by the owner in any way, including bracelets that have cracked in two pieces (this is not a defect in workmanship, please refer to the care sheet given to you when you purchased your bracelet about frequent removal of fitted bracelets or see FAQ #7 under General FAQ’s). We only repair jewelry purchased from our shop.

NOTE: If you have a bracelet that won’t stay closed, it has been bent out a shape when taking it on or off. A screwball bracelet needs to be reshaped and brought to the shop for this to prevent the threads from being stripped. Any specialty bracelet, such as the Fishermen’s Knot or Willow Leaf for example is a very easy fix. Gently push down on the knot or the leaf until it sits BELOW the ball it hooks into. It will now stay closed. Remember it always has to sit lower than the ball for it to close.

Limits on Bracelets for Inside tickets that may be purchased are:

• One person with a one person inside ticket — Limit 3 Bracelets
• Two or Three people on one ticket — Limit is 6 total Bracelets per ticket (not per person)

For directions, please see the Visiting page.

Since each piece is made by hand there is a limit to what we can produce. Also there is a limit to the ability of the property and neighborhood to handle crowds which would increase if people were able to come in without a ticket. FREE tickets are required for ANY visit both inside or out.

Sometimes everyone scheduled for the same time slot will all show up at the same time.  Other times it may depend on the customers in front of you and how long they take.

When the shop is fully opened, there are three sales staff each of whom can handle a party of up to three people. So, there are two options. You can wait until two sales staff are both free and all come in together or two of you can come in at a time. All four people however, must each have a ticket to do this. No matter what, four people may NOT ever come in with a three-person/one-carload ticket.

We do NO mail order or internet sales, no exceptions. Eden is a tiny business made up of a family of artists. Since each piece is made by hand, there is a limit to what we can produce, unlike mass produced machine made items. Our supply of jewelry is limited and we need stock for those who visit Eden. If you know someone on the Cape, perhaps they could help you. Also, we do not want to take on the bookkeeping associated with paying sales tax on sending things through the mail.

Sometimes, but not often, we have a position available. It could involve sales, helping out with entry level work in the pottery,  polishing jewelry or light gardening, etc.  If you are interested send a letter to P.O. Box 784, East Dennis MA 02641. Please tell us your interests, why you’d like to work for us, your previous experiences (a resume if you have one), of particular interest to us is any sort of projects you like to make with your hands and your email address. If a position is open we will contact you.

Yes, when we are open, gift certificates are available to purchase in person with a ticket. If purchasing a gift certifcate, please let the recipient know it is their responsibility to also book a free parking ticket. Buying a gift certifcate does not include/guarantee a ticket. We do not sell gift certificates by mail or internet. We do not sell gift certificates when we are closed.

We do not open when we are closed. Our hours of operation are listed on our website. No exceptions.

If you are a year round resident of the Cape the best time to visit us is the last week we are open for the season. Tickets are  much easier to book since most of the summer folks and vacationers have left, and students are back in school.

Payment:
We ONLY accept cash or checks (with valid driver’s license). We do not accept credit or debit cards.

Pricing:
We don’t give specific pricing for a variety of reasons. However, we understand that people might need to know how much money to bring, especially as we don’t accept credit cards. Therefore the following list will give you some idea of the price range. Note that if you want something like earrings/rings they will be on the lower end with bracelets at the higher:

• All Silver items (no gold): $92 — $250
• Silver with gold (14K), this includes Herring: $240 — $510
• All Gold items (14K):   $500 – $2,800 for in stock items. Our gold prices are based on the current cost of gold.
• All Gold 2 Ball Screwball Bracelets — Both of our all gold, two ball screwball bracelets (open or closed) are a special order and take approximately two weeks to make (we do not have these in our inventory and are not available for purchase the same day as your visit). You will need to book a ticket to be measured for one, and to order one. In two weeks you can pick can pick up and pay for your bracelet (cash or check only) in person (we do nothing through the mail). You do not need a ticket to pick up your order, but will need to bring your order slip with you, and may pickup your bracelet during the times listed under the FAQ #5 (under Boooking Tickets)-Do I always need a ticket?  We do not contact you to let you know your bracelet is ready, please come 2 weeks from the date of your order slip. The last date for 2024 that we will be taking all gold orders is August 14. No other all gold special orders are available this season.

As you are aware, everything we sell is made by hand on our premises. When our popularity got more then could be humanly handled, we had three choices. One, to shut down. Two, triple our prices (or more) until only the very wealthy could afford an item. Or three, find a system that limited customers while not excluding any particular group of people. We chose number three. This means that we can not accomodate any special requests for tickets or requests for certain designs etc.

It also means that unfortunately we can’t make exceptions for that special occasion which would mean the world to someone. We do wish things were different especially when it’s for memories or end of life situations. If you can’t get a ticket, one suggestion is you take a walk on the beach and pick out a very special stone. Give it to the person with a note of care and love telling them your initial intention but it is the love behind it that really matters. If you like you can print this card to share how you feel. For Eden Card click here.

Custom Orders– We do not do any custom work, no exceptions. Please see FAQ #1 (under General FAQ’s) regarding special orders for all gold 2 Ball Screwball Bracelets (these are not considered custom orders).

And finally, although we appreciate people who have been coming here since they (or their parents) were children, as stated above we can’t make exceptions.

Not only are we the original designers and creators of everything we sell, but at Eden you get a bracelet that is custom fit to you. It is similar to buying a custom-tailored suit from Armani as opposed to purchasing an Armani knock-off suit from a discount retailer. Each has its use and function.