In the garden and on the web (CLOSED until 2026 Season, Wed–Sat, July 1st to September 5th)
Eden Hand Arts FAQs
We fashion our jewelry with care and with love. Please treat it well and it should provide you with years of enjoyment. EDEN®, Cape Cod Screwball® and the Cape Cod Screwball Bracelet® configuration are registered trademarks. The only bracelets that have tags are the one and two screwball closed styles. None of the others are able to have tags on them and are stamped with our “Eden” logo inside (with the exception of earrings and screwball pendants) so you can be assured it’s authentically handmade at our shop.
Booking Tickets
1. How to Book a FREE Eden Ticket
When tickets are released (please refer to our ticket booking page for release dates; release times vary), follow these steps:
- Select Your Ticket
Go to the ticket booking calendar. Note: You do not need to create an account or sign in to Flexbooker to book. - Choose a Date and Time
Select an available time slot for your desired visit date (Wednesday–Saturday; closed Sunday–Tuesday). Use the arrow to navigate weeks or check for cancellations. - Complete Your Information
Fill in all required fields and verify your email address carefully to ensure ticket delivery. - Save Your Booking
Click the blue “Save Booking” button at the bottom of the page. - Confirmation
A “Thanks for your booking” message indicates a successful submission. - If No Availability Appears
- The date may be fully booked or not yet released.
- Tickets can only be booked through the online calendar—we cannot issue tickets by email
- Check Your Email
Add Eden Hand Arts to your contacts and check your junk/spam folder to ensure you receive your ticket confirmation. - Use the cancel option on your ticket if you can no longer make your appointment. If you need to move to a new time or make corrections to your information, cancel your ticket and rebook at your convenience. We cannot do this for you.
3. When do tickets become available? Why do tickets book so quickly?
When the shop is open, the ticket release schedule is posted on our website. Tickets are released at a reasonable random time during the morning and are offered free of charge on a first-come, first-served basis. They are distributed exclusively through the online booking page—please do not email or visit the shop to request tickets.
Due to extremely high demand, tickets are claimed very quickly. At release, more than 30,000 users attempt to book simultaneously, with peak periods exceeding 70,000.
5. Is there a cancellation or waitlist option?
6. Is there a limit on how many times I can book a ticket or cancel and rebook?
Yes. To ensure fair access for all visitors, each individual may book ONE ticket every 30 days. Duplicate bookings or requests for alternate dates/times exceeding this limit will be canceled, and you will be blocked for the remainder of the season.
Exceptions may apply for refunds or repairs—please refer to FAQ #10.
Additionally, cancellations and rebookings are limited to one per season.
7. Can I make more than one reservation during the season?
8. Can I book a ticket for a friend or as a gift?
No. Tickets are non-transferable. The individual who makes the reservation must present a valid ID at check-in that matches the details provided. Reservations with mismatched or questionable information may be canceled, and any ticketholder whose ID does not exactly match the reservation will be denied entry.
9. What happens if I arrive early or late for my ticket appointment?
If you arrive before your scheduled time, you may be asked to wait until your designated time slot begins. You may check in at any point during your assigned time, up to 20 minutes before it ends. To ensure all guests have access, we ask that visits be limited to approximately 20 minutes. If you have a 3:30 PM ticket please be aware that this time slot is only 1/2 hour, so please arrive at the latest by 3:45 PM as afternoon tickets end promptly at 4:00 PM.
If you arrive after your scheduled time, entry will not be permitted, as the next group will be admitted or tickets have closed for the day. Tickets are valid only for the specific date and time selected at booking, and cannot be used for alternate time slots.
11. I've lost my ticket -- what should I do?
12. Do children or babies need a ticket? Can I bring someone who isn't making a purchase?
Canceling or changing a ticket
1. How do I cancel my ticket?
Tickets can only be canceled using the “Cancel” link included in your original ticket or reminder email.
Cancellations will not be processed via email, social media, or phone. Additionally, on-site staff—including greeters and sales associates—do not have access to the booking system and cannot assist with cancellations.
2. When do I need to cancel by?
Tickets must be canceled at least 24 hours in advance using the “Cancel” link provided on your ticket or reminder email. Cancellations made outside this timeframe will be considered a no-show, and no future bookings will be permitted for the season.
You will receive an automatic confirmation email once your ticket has been successfully canceled; if you do not receive this confirmation, please attempt the cancellation again.
Cancellations cannot be processed via email or social media.
3. I canceled my ticket in the allowable time frame but did not receive a confirmation.
4. What happens if I don’t cancel my ticket and don’t show up?
5. I selected the wrong date or time -- can I use my ticket at a different time or date?
6. How do I change my time slot? Can you change my ticket for me?
If you need to make any changes to your reservation, you must cancel your current ticket using the link on your ticket and rebook at your convenience. This includes changes to the date, time, or correcting any errors.
Due to the high volume of weekly bookings, we are unable to modify tickets on your behalf.
7. My ticket was cancelled, but I didn't cancel it. Why?
If you did not initiate the cancellation, it may have occurred for one of the following reasons:
- Multiple bookings were made within a 30-day period (only one reservation per person is permitted every 30 days).
- Incomplete, incorrect, or misspelled information was provided.
- The email address does not belong to the individual listed on the reservation.
- Your information (such as your email and not the ticketholder’s) was used to book a ticket for another person.
- There is reason to believe the ticketing process was intentionally circumvented.
- You did not attend a previous reservation.
- A prior interaction with staff involved inappropriate or disrespectful behavior.
For additional details, please refer to the “Troubleshooting” section.
Troubleshooting tickets
1. Why didn’t I get my ticket?
- Please check your junk or spam folder, as some email providers may filter ticket confirmations.
- The most common reason is a prior no-show or failure to cancel a previous reservation.
- Multiple bookings were made (for different dates or times), or multiple accounts/emails were used to secure more than one ticket.
- The email address provided does not belong to the name on the ticket.
- You brought additional unregistered individuals, or facilitated purchases for non-ticket holders.
- You exceeded the allotted visit time (20 minutes).
- The ticket was transferred to another individual.
- You coordinated duplicate bookings with friends or family members.
- Reservation details contained incorrect, mismatched, or incomplete information.
- You or a member of your party had a prior incident involving inappropriate or disrespectful behavior toward staff.
- A payment issue occurred (e.g., a returned check).
- Tickets were booked and canceled more than twice within the same season.
- You are identified as a reseller, or purchased items for resale purposes.
- A previous cancellation was made outside the required 24-hour window, resulting in a no-show status.
- The email address may have been entered incorrectly or returned as undeliverable.
2. How long does it take to get my ticket?
Please be sure to check your junk or spam folder using the email address provided on your request.
3. I am unable to book a ticket -- what could be the issue?
Please try refreshing the booking page to ensure you are viewing the most up-to-date availability. Confirm that you are selecting a date with open time slots; if available, times will appear beneath the date for selection. Be sure to review all open weeks and check back periodically for cancellations if your preferred date is fully booked. Refer to the ticket booking schedule for release times.
Due to high demand, availability is extremely limited. When tickets are released, a large volume of users attempt to book simultaneously. If you are unable to secure a time, it means the slot was booked by another user. Similarly, cancellation openings may be taken quickly.
If you receive an error message, it may indicate that booking guidelines were not followed or that you are ineligible to book. This can occur if you previously missed a reservation, failed to cancel within the required timeframe, or non-attendance recurs in subsequent years.
4. I receive an error message when trying to book a ticket. Why?
If you receive an error message, it may indicate that booking guidelines were not followed or that you are ineligible to make a reservation. This can occur if you previously missed an appointment, failed to cancel within the required timeframe. In such cases, no further tickets will be issued for the season.
Missed appointments impact availability for other guests, and we rely on customers to either attend as scheduled or cancel in advance so others may have the opportunity to book.
For additional possible reasons, please refer to Question #1 under the Troubleshooting section.
5. Why hasn't anyone responded to my Facebook message about my ticket?
6. Why have I been restricted from booking a ticket?
Due to high demand—approximately 10,000 requests for less than 100 available slots per day—we may restrict access for individuals under certain circumstances. Some restriction reasons include (but not limited to):
- Unprofessional or inappropriate behavior toward staff
- Failure to attend a previously scheduled appointment
- Repeated late arrivals or missed appointment times
- More than one cancellation within a single season
- Attempting to bypass or manipulate the booking system
- Submitting requests that include individuals who have previously been restricted
- Booking more than one ticket within a 30-day period
- Reselling for profit, or are a relative/friend of a reseller
- Repeatedly contacting staff with excessive or unnecessary communications
- Payment issues, including returned or bounced checks
- Refusal to adhere to established policies or accept booking limitations
Regarding missed appointments:
When a reservation is not honored, it directly impacts our ability to accommodate other guests. While tickets are provided at no cost, we rely on customers to either attend as scheduled or cancel in advance so the opportunity can be offered to others. Given the limited availability, missed appointments may prevent other individuals—including those with special occasions or sadly urgent circumstances such as end-of-life situations—from securing a visit. The cancellation process takes less than one minute and is strongly encouraged if plans change.
Restriction duration:
Depending on the nature and severity of the issue, restrictions may range from a temporary suspension (one or more seasons) to a permanent ban.
7. If my name appears on two tickets, why are both tickets canceled and I am banned?
We clearly ask you NOT to request MORE THAN ONE TICKET per individual. Only ONE visit is allowed every 30 days per person in order to keep it fair to everyone who wants to visit Eden. Any requests not meeting this limit (purposely or accidentally) will be canceled and you will be blocked from booking any further tickets for the season. You will be asked to agree to these terms in order to book a ticket. Do not come to the shop if your tickets were canceled, you cannot get in with a canceled ticket. Do not email us, no reply will be sent if you double booked.
Jewelry at Etsy FAQs
1. How does the Eden® Etsy Shop work?
All Eden’s standard designs that are available for purchase in 2026 must be purchased through the Etsy shop. Items will be listed for sale when we have made enough to make them available. Not all designs will be offered at the same time, check back if a design you are looking for is not currently offered.
4. How do I order a bracelet for a child?
While it’s tempting to order a size bigger so they have room to grow, there are inherent dangers to this approach. If it is for a baby it can slip off the wrist and become a choking hazard by easily going into their mouth. For a child at play, a bracelet that is too big could easily get caught on a nail, a tree branch, or other protruding objects. The bracelet will not give way, instead their arm could potentially break or their shoulder become dislocated.
5. How do I measure for a proper fit?
Our Eden® Cape Cod Screwball® bracelet, as well as our other designs, are created to fit each individual wrist. The bracelet should move over the wrist bone without catching on the bone. The bracelets should not turn around the wrist. To meet these specifications, the closed bracelets are manufactured in 1/8-inch increments, which means we have over 50 sizes (most open styles are in 1/4 inch).
The best way to measure your wrist for a bracelet is to have someone else help:
Have them take a soft tape measure (like what is used for sewing) pull it over your wrist bone, pulling snug but not so tight that it wrinkles the skin. Make sure they measure starting at zero. Do NOT add anything onto your measurement. We will do the arithmetic. Bracelets worn loosely, like a bangle are assumed to be knock-offs.
If in any doubt find someone who uses a tape measure in their business like a carpenter, auto mechanic, or trades person and ask them to measure for you.
Although difficult, you can do it yourself:
Put the 2 1/2” mark on the side of your wrist and set it firmly on flat surface, pull the long side over the wrist and line it up with the short side) Determine the measurement accurate to 1/8th of inch (See: How to read a tape measure. )
If you do not have a soft tape measure you can measure accurately with a strip of paper ( yarn, ruler bands, etc which will not give an accurate measure, because you can’t pull it snug without it stretching,)
Take the strip, draw a line, pull the strip over the wrist bone, pulling snug but not so tight that it wrinkles the skin, draw a second line where the first and second side meets. If trying to do it by yourself, use your fingernail until you can pick up a pen. Line the marks on paper up against a regular ruler making sure the first mark is up against 0, (the very beginning of the rule).
6. How do I know what ring size I should order?
To know your exact ring size, we suggest going to a jeweler to be measured.
7. How do I put on my bracelet or take it off so it doesn't break or get out of shape?
The best way to put on an Eden® Cape Cod Screwball® style bracelet is to have someone else help you:
- Turn your wrist so the palm is in a vertical position.
- Have the person helping take the open screwball bracelet and hold each end between each of their thumbs and index fingers.
- Then, have them place the bracelet under your wrist and pull it up the thinnest part of your wrist,
- Turn the bracelet so the ball or tube is on the top of the wrist,
- Line up the threaded wire with the ball or tube and then screw the ball tight.
The best way to put on an Eden® Cape Cod Screwball® bracelet by yourself. (While more difficult, it is doable.)
- Turn your wrist horizontal, with the palm facing down.
- Take the open screwball bracelet and place the ball or tube on the underside of your wrist.
- Then hold the threaded end of the wire between your thumb and index finger, and gently pull that end around your wrist without opening the bracelet any wider than necessaryand do not twist the wire to either side.
- Turn the bracelet around so the ball or tube is on the top of the wrist.
- With your thumb on one side and MIDDLE finger on the other side, squeeze the ball/tube and wire together so that the threaded wire lines up with the ball/tube. (If they don’t seem to line up, push the wire slightly to one side of the ball/tube and squeeze, then if needed, to the other side and squeeze.)
- Once the wire and the ball/tube line up, use your INDEX finger to start to screw the ball. Once the threads on the wire catch with the ball/tube , then you can simply use your thumb and index finger to tighten the ball/tube.
The best way to take off an Eden® Cape Cod Screwball® bracelet is to have someone else help you:
- Unscrew the bracelet
- Turn your wrist so the palm is in thevertical position
- turn the bracelet so the ball and wire are on top of your wrist
- have the other person gently slide the bracelet off your wrist.
The best way to take off an Eden® Cape Cod Screwball® bracelet by yourself is difficult without damaging the bracelet and can be slightly painful.
- Unscrew the bracelet
- Turn your wrist so the palm is in the vertical position
- turn the bracelet so the ball/tube and wire are on top of your wrist
- Pull the wire without opening more then absolutely necessary, about 1 inch down your wrist,
- rest it there, then pull the ball/tube 1 inch down the other side
- Repeat step 4. and 5. until the bracelet is off.
8. What types of metals do you use? Do you have any rose gold products?
We use sterling silver and 14k gold in all our work, nothing else. Sterling silver is an alloy composed by weight of 92.5% silver and 7.5% other metals, usually copper. There is no nickel in our sterling silver. By definition, sterling silver does not contain cadmium.
None of our designs are made in rose gold (nor have they ever been).
9. How do I care for my hand-wrought jewelry?
Silver
- Frequent removal of fitted sterling silver bracelets can deform the shape and cause the bracelet to crack and, eventually, to break. Most bracelets cannot be repaired. (Repeated opening and closing causes the metal to become brittle.) Fitted bracelets are not designed to be taken on and off often, they are meant to be worn continuously, including to bed or in the shower.
- Do not wear in chlorine pools, hot tubs, or natural springs. Pools with chlorine will darken silver. This tarnish can be removed with silver polish and elbow grease.
- Occasionally, a person’s skin becomes more acidic than usual. The acid causes silver to tarnish. Clean the jewelry with silver polish. Tarnish is not a defect in workmanship; it is a normal process of silver.
- Wearing a sterling silver bracelet in highly chlorinated pools, hot tubs, or hot springs is not recommended.
- Your bracelet should never come in contact with nail polish remover, bleach, or other cleaning supplies, sulfur sand at the beach, or even ketchup as these can all cause staining. This is not a defect in workmanship or cause for an exchange. Please take care of your bracelet to enjoy it many years.
Gold
- Do not wear in chlorine pools, hot tubs, or natural springs. Chlorine in pools (or for household use) reacts with the gold and will cause breakage, especially when the jewelry comes in contact with chlorine daily. The same is true of bromine used in hot tubs.
- Repeated removal of fitted bracelets may cause breakage. Most bracelets cannot be repaired. Fitted bracelets are not designed to be taken on and off often, they are meant to be worn continuously, including to bed or in the shower.
10. The style jewelry I want has sold out already, when will it be available to purchase again?
While it’s possible that we will be able to make more of styles that run out it’s more likely that they will not be available again in 2026.
11. How do I return a new, unworn item I purchased on ETSY?
Any new, unworn jewelry items purchased through our ETSY shop must be returned via ETSY only for a refund minus a restocking fee. Do not bring items purchased on ETSY to the physical location. This applies only to new, unworn items, we do not offer refunds on used or previously worn items. Pierced earrings are not returnable by law and are final sales. NOTE: We no longer offer exchanges of new, unworn jewelry items for a different size.
ETSY’s return policy on purchases is as follows:
Returns are accepted up to 30 days after you receive your initial purchase. Please ship UNWORN jewelry to Eden Hand Arts, PO Box 784, East Dennis MA 02641, and we will process a refund (minus a restocking fee) upon receiving the item(s). Buyers are responsible for return postage.
All of our work is unconditionally guaranteed to be free of defects in materials or workmanship. This does not include failure to follow the “How to Care for my Eden Hand Arts jewelry” or jewelry that has broken in half. Tarnish is not a reason for return, please clean your jewelry with a good quality silver polish.
12. Why are you now charging a "restocking" fee for returns?
Every returned item needs careful analysis so that it truly is in new condition to be resold. It then needs to be buffed, polished, cleaned, resized, and inventoried before we are able to resell an item.
13. Why are you no longer allowing exchanges for size?
Since it takes considerable time to make each bracelet by hand and we can’t predict what sizing we are going to run out of, the process of exchanging for a different size, especially as some customers did this repeatedly, became too unwieldy.
14. How do I remove tarnish? Why could my skin turn green?
We use only the purest total sterling silver (92.5% silver)* and/or 14kt gold to create our jewelry. Sometimes sterling silver will tarnish faster on some people due to their particular chemistry or ph factor, humidity, sunscreens, lotions, moisturizers, etc. The larger the surface (such as the herring bracelet), the faster it will tarnish. Tarnish is a completely natural process of silver and can be cleaned with a good quality silver polish and lots of elbow grease. Underneath is the same bracelet you fell in love with. Never use any type of dipping cleaners for your jewelry. These contain chemicals that can destroy your jewelry.
Tarnish is not a defect in workmanship or a reason for an exchange. Please take care of your jewelry and polish it as needed. Also see #7 “How do I care for my hand-wrought jewelry” on this FAQ page.
*Sterling silver is an alloy that usually includes copper. When in contact with some skin, much like with tarnish the jewelry/skin can turn green.
15. The style jewelry I want is currently not listed, will it ever be for sale?
Please see FAQ #10 above under “Jewelry at Etsy FAQS.”
16. What EDEN HAND ARTS® jewelry items can be repaired, and what EDEN HAND ARTS® jewelry items cannot be repaired?
We are able to repair stuck bracelets, fix a defect in workmanship (such as a stone that has fallen out), reshape a bracelet, buff out a small stain or tiny scratches, or a necklace where the lobster claw clasp no longer closes.
We CANNOT repair or replace dented balls, deeply scratched bracelets (these are not manufacturing defects and cannot be repaired), or jewelry that has been damaged by the owner in any way, including bracelets that have cracked in two pieces (this is not a defect in workmanship, and cannot be repaired or replaced). Breakage of an item 99.9% of the time is due to repeatedly taking a bracelet on or off, a bracelet that is squeezed together or bent apart when taking off, or either the place or the way the bracelet is worn. Please refer to the care sheet given to you when you purchased your bracelet about frequent removal of fitted bracelets.
We CANNOT repair breakage from extremely old bracelets (everything wears out and becomes unrepairable eventually), previously repaired items, or misuse due to frequent or incorrect removal (bracelets that have broken in half fall under this category and cannot be repaired or replaced). A bracelet that is broken in half is not a flaw in workmanship, but is caused by incorrect or frequent removal of a fitted bracelet meant to keep on, which eventually makes the bracelet brittle [just like a paper clip if you were to bend it over and over] and breaks (please refer to the care sheet given to you when you purchased your bracelet).
* IMPORTANT NOTE: We ONLY repair jewelry that was purchased from our physical shop at Dr. Lord’s Road in Dennis, MA in 2024 or prior, or purchased 2025+ on our Official Etsy Shop.
We do not ever repair jewlery not made by us or knock-offs of any kind. We recommend you check with the place you purchased any other jewelry for their repair warranty (a “Cape Cod” bracelet is not an Eden Hand Arts® bracelet. The design of our Cape Cod Screwball® Bracelet is trademarked; any others are all knock-offs).
18. Why don't you mail out replacement Eden® Tags?
We do NOT send replacement tags through the mail, no exceptions. This can only done at our physical location. Please refer to the FAQ “Can I purchase a replacement tag…” for more information.
19. Can I order a replacement tag on Etsy?
No, replacement tags cannot be purchased through Etsy. This can only done in person at our physical location with a tree ticket. Please refer to the FAQ “Can I purchase a replacement tag…” for more information.
20. Can my bracelet or other jewelry items be resized?
Original Cape Cod Screwball Bracelets—one- or two-ball styles in silver or gold (excluding the open two-ball design and all other bracelet types)—may be resized smaller. We are unable to enlarge or stretch the metal of any bracelet or jewelry item.
All resizing must be completed in person during regular shop hours, and a ticket is required. Mail-in services are not available.
21. Can I exchange an older bracelet for one that fits?
No, we do not take back or exchange previously worn bracelets.
22. My bracelet won't stay closed, what should I do?
If you have a bracelet that won’t stay closed, it has been bent out of shape when taking it on or off. A screwball bracelet needs to be reshaped and brought to the shop to prevent the threads from being stripped. Any specialty bracelet, such as the Fishermen’s Knot or Willow Leaf, for example, is a very easy fix. Gently push down on the knot or the leaf until it sits BELOW the ball it hooks into. It will now stay closed. Remember it always has to sit lower than the ball for it to close.
23. How do I not lose my tag at airports or going through metal detectors?
Losing tags at airports or going through metal detectors is VERY common. TSA will tell you to just unscrew the bracelet but it is almost impossible to keep the tag from falling off (we’ve tried!). So when you unscrew your bracelet, take the tag off and put it in your wallet. Better yet, we suggest you remove your tag before going on a trip and it will be there when you get back.
25. Why have jewelry prices risen so much?
While some of the reasons are the added cost of Etsy, shipping and credit card charges, as well as our intention to attempt to reduce demand, the major reason is the steep increase in the price of gold and silver. In the last year gold has gone up about 40% and silver 20%. While some jewelers have adjusted by using lighter weight materials (like balls that dent more easily) or other practices such as switching from gold to brass solder, we are committed to maintaining our high standards for quality.
26. Do you offer larger sizes on Etsy?
We do! If you need a bracelet for a wrist measurement of 7.5″ or higher, send us a message on Etsy when the shop is open, including your measurement and desired bracelet sytle. We will do our best to accommodate your request.
On the Premises FAQs
1. What will I be able to purchase on the premises with an Eden Hand Arts Ticket?
The 2026 Eden Hand Arts ticket is to purchase one of a kind jewelry, prototypes, exclusive and expensive vintage pieces made by John Carey, assorted discontinued items* and pottery. Standard Eden design pieces such as Cape Cod Screwball Jewelry, etc., will only be sold on our online Etsy Shop.
2. How long can I shop inside the physical shop with an Eden Hand Arts ticket?
Please plan to spend no more than 20 minutes in the shop to allow others the opportunity to shop. During your time slot you may arrive at any time throughout the hour, but at least 20 minutes before your time slot ends.
If you have a 3:30 PM ticket, this is only a ½ hour time slot. Afternoon tickets end promptly at 4:00 PM so arrive by 3:45 PM at the latest. No arrivals after this time will be admitted.
Please allow for traffic. Late arrivals for any time slots will not be admitted.
3. If I obtain an Eden Hard Arts Ticket will someone be able to assist me to measure for a proper fit?
Yes, while some items are one of a kind or discontinued and may not be available in your size, a salesperson will be available to help measure your wrist and let you know what items we do have in your size, if any.
4. What are the new designs available this year?
Usually, every year we introduce at least one new jewelry item and often several new pottery pieces (including different ornaments) that we have designed and made at Eden. In 2026 if a new design seems feasible it will be introduced in the shop on our premises.
5. How do I care for my hand-wrought jewelry?
Silver
- Frequent removal of fitted sterling silver bracelets can deform the shape and cause the bracelet to crack and, eventually, to break.. Most bracelets cannot be repaired. (Repeated opening and closing causes the metal to become brittle.)
- Pools with chlorine will darken silver. This tarnish can be removed with silver polish and elbow grease.
- Occasionally, a person’s skin becomes more acidic than usual. The acid causes silver to tarnish. Clean the jewelry with silver polish. Tarnish is not a defect in workmanship, it is a normal process of silver.
- Wearing a sterling silver bracelet in highly chlorinated pools, hot tubs, or hot springs is not recommended.
- Your bracelet should never come in contact with nail polish remover, bleach, or other cleaning supplies, sulfur sand at the beach, or even ketchup as these can all cause staining. This is not a defect in workmanship or cause for an exchange. Please take care of your bracelet to enjoy it many years.
Gold
- Chlorine in pools (or for household use) reacts with the gold and will cause breakage, especially when the jewelry comes in contact with chlorine daily. The same is true of bromine used in hot tubs.
- Repeated removal of fitted bracelets may cause breakage. Most bracelets cannot be repaired.
Neckwires cannot be measured off the premises or in the onesie line (an inside ticket is required to purchase one). Each of our neckwires is bent to fit the individual neck. Because necks have either a horizontal or vertical oval shape, and because some necks are rounder than others, a simple tape measurement will not provide the accuracy we require. We need the neck. Gift certificates are available.
8. How do I remove tarnish? Why could my skin turn green?
We use only the purest total sterling silver (92.5% silver)* and/or 14kt gold to create our jewelry. Sometimes sterling silver will tarnish faster on some people due to their particular chemistry or ph-factor, humidity, sunscreens, lotions, moisturizers, etc. The larger the surface (such as the herring bracelet) the faster it will tarnish. Tarnish is a completely natural process of silver and can be cleaned with a good quality silver polish and lots of elbow grease. Underneath is the same bracelet you fell in love with.
Tarnish is not a defect in workmanship or a reason for an exchange. Please take care of your jeweley and polish it as needed. Also see #7 “How do I care for my hand-wrought jewelry” on this FAQ page.
*Sterling silver is an alloy which includes copper. To be legally call “sterling” it has to have an exact measure of the copper. When in contact with some skin, much like with tarnish it can turn green
9. What do I do about broken or cracked jewelry?
We stand behind what is made by us. However, this does not include breakage from extremely old bracelets (everything wears out and becomes unrepairable eventually), previously repaired items, or misuse due to frequent or incorrect removal (bracelets that have broken in half fall under this catagory and cannot be repaired or replaced). A bracelet that is broken in half is not a flaw in workmanship, but is caused by incorrect or frequent removal of a fitted bracelet meant to keep on, which eventually makes the bracelet brittle [just like a paper clip if you were to bend it over and over] and breaks (please refer to the care sheet, given to you when you purchased your bracelet). If your jewelry has a hairline crack there is a chance it can be repaired. Do not continue to wear it. The item must be brought to us in person only when the shop is open at least two weeks before we close for the season. Do not mail us the bracelet. We do nothing through the mail.
11. Why don't you mail out replacement Eden® Tags?
We do NO mail order, no exceptions. Please see the FAQ about mail order above.
12. Why don't you post pictures of your jewelry online or allow taking pictures/videos in the shop?
Many of our designs have been copied without permission. To minimize this as much as possible we do not email pictures,post pictures online or allow photographing/videotaping of any sort inside the shop. Photos of yourself and/or with a guest(s) are allowed outside in the yard and your salesperson can assist you with this (if not busy) using your cell phone to have a memento of your visit (no jewlery photos on the premises or inside shop photos are allowed).
13. Can my bracelet or other jewelry items be resized?
Any original Cape Cod Screwball Bracelet — one or two ball, silver or gold, but NOT the open two ball or any other bracelet, can be made smaller. However we can not stretch the metal to make ANY bracelet or any other jewelry item any bigger. The bracelet must be brought to us in person with a ticket, during regular shop hours. We do nothing through the mail.
14. Can I exchange an older bracelet for one that fits?
No, we do not take back or exchange previously worn bracelets.
15. Is your jewelry sold anywhere else?
NO! No other jewelry maker is authorized to manufacture or sell the Cape Cod Screwball® bracelet! Beyond the ethical considerations they are sometimes of questionable quality, fit and over-priced. To prove authenticity items are stamped Eden®. On the premises or on our online ETSY shop is the ONLY place which designs, makes and sells authentic Eden Jewelry.
16. What can be repaired? My bracelet won't stay closed.
All repairs must be brought to the shop in person no later than two weeks before the seasonal closing). Items presented after this date must be brought in when we reopen the following year. We do not offer repair or service by mail.
We can repair items such as:
- Stuck bracelets
- Manufacturing defects (e.g., loose or missing stones)
- Minor reshaping
- Small stains or light scratches
- Necklaces with malfunctioning clasps
We do not repair or replace items damaged due to misuse, including bracelets that have cracked or broken. Repairs are limited to jewelry originally purchased from our shop.
Note: If a bracelet will not stay closed, it has likely been bent out of shape during removal or wear. Screwball bracelets may require in-store reshaping to prevent thread damage. For specialty styles (e.g., Fisherman’s Knot or Willow Leaf), gently press the closure component down so it sits below the ball; this should restore proper closure.
General FAQs
1. Where can I find driving directions to Eden Hand Arts?
For directions, please see the Visiting page.
2. Why can’t I get in to shop even when there is no line?
Since each piece is made by hand there is a limit to what we can produce. Also there is a limit to the ability of the property and neighborhood to handle crowds which would increase if people were able to come in without a ticket. FREE tickets are required for ANY visit.
3. Why do I have to wait outside even with tickets?
Sometimes everyone scheduled for the same time slot will all show up at the same time. Other times it may depend on the customers in front of you and how long they take.
4. Are you hiring? Can I work at Eden?
Sometimes, but not often, we have a position available. It could involve sales, helping out with entry level work in the pottery, polishing jewelry or light gardening, etc. If you are interested send a letter to P.O. Box 784, East Dennis MA 02641. Please tell us your interests, why you’d like to work for us, your previous experiences (a resume if you have one), of particular interest to us is any sort of projects you like to make with your hands and your email address. If a position is open we will contact you.
5. Do you sell gift certificates?
No, we no longer sell gift certificates. Gift certificates that were purchased when we did sell them are still valid with the same rules applied as stated when purchased (see below). Note: Our gift certificates never expire, we have redeemed certificates that were over 25 years old.
*When purchasing a gift certificate, please let the recipient know it is their responsibility to book a free ticket for either inside the shop or the onesie line. Buying a gift certificate does not include/guarantee a ticket for the recipient. We do not sell gift certificates by mail or internet. We do not sell gift certificates when closed.
6. Do you have by appointment or off season appointments? Do you ever open when you are closed? Do you have special times for residents?
We do not open when we are closed. Our hours of operation are listed on our website. No exceptions.
If you are a year round resident of the Cape the best time to visit us is the last week we are open for the season. Tickets are much easier to book since most of the summer folks and vacationers have left, and students are back in school.
8. Can you make exceptions for special requests / long-time customers / custom orders?
As you are aware, everything we sell is made by hand on our premises. When our popularity got more then could be humanly handled, we had three choices. One, to shut down. Two, triple our prices (or more) until only the very wealthy could afford an item. Or three, find a system that limited customers while not excluding any particular group of people. We chose number three. This means that we can not accomodate any special requests for tickets or requests for certain designs etc.
It also means that unfortunately we can’t make exceptions for that special occasion which would mean the world to someone. We do wish things were different especially when it’s for memories or end of life situations. If you can’t get a ticket, one suggestion is you take a walk on the beach and pick out a very special stone. Give it to the person with a note of care and love telling them your initial intention but it is the love behind it that really matters. If you like you can print this card to share how you feel. For Eden Card click here.
Custom Orders– We do not do any custom work, no exceptions. Please see FAQ #1 (under General FAQ’s) regarding special orders for all gold 2 Ball Screwball Bracelets (these are not considered custom orders).
And finally, although we appreciate people who have been coming here since they (or their parents) were children, as stated above we can’t make exceptions.
9. Why should I go through all the trouble to buy from Eden rather than another jeweler?
Not only are we the original designers and creators of everything we sell, but at Eden you get a bracelet that is custom fit to you. It is similar to buying a custom-tailored suit from Armani as opposed to purchasing an Armani knock-off suit from a discount retailer. Each has its use and function.
10. Are you handicap accessible?
Yes and No. You do need to book a ticket to visit Eden Hand Arts. Beyond that, while we don’t have parking spaces exclusively for handicap accessible vehicles, we suggest people use the front wood chip lot (entrance off Rt. 6A) which can accommodate such vehicles. Eden’s check in person does their best to assist and is available to take care of a single, simple need right from the car (with a ticket).
While the ground is fairly level it is not paved and there are some tree roots which make about a 1 inch high bump. There are many places to sit if standing in line is an issue.
If you book an inside shop ticket, most wheelchairs and walkers including those that have seats attached are able to go up a ramp, over a 3″ threshold and fit through the front door. Staff members are happy to assist as needed.
There are no public restrooms on the property.
Hint: The best time to get parking spaces is with an afternoon ticket (the 2:30 or 3:30 time slots [please remember to arrive at the very latest at 4:15 pm with a 3:30pm ticket]).
11. Do you keep records of my size on previously purchased items?
No, we do not keep records of previously purchased items or sizes.