In the garden and now on the web (closed for the season).
Eden Hand Arts FAQs
How do I plan my visit?
Pottery and other art on the premises. Jewelry online only.
1. Do I need a ticket?
Yes, while this could change, at the moment, free tickets are required for any visit for the Summer 2025 Season. We have two different types of tickets this season.
- POTTERY ONLY (inside tickets) good for up to 3 people/one car.
- T.R.E.E. (outside tickets) Tags, Repairs, Exchange, or Exchange for refund, good for 1 person. Get this type of ticket if you wish to purchase a replacement TAG (you must have the previously purchased bracelet with you to purchase a tag), if you have a REPAIR, want to EXCHANGE a like-new Eden® jewelry item for the exact same style, different size, or EXCHANGE/return a new, unworn EDEN item for CASH (purchased 2024 or prior with dated sales slip). This ticket is good for one person.
No jewelry will be sold at the physical location. Please use our Eden Etsy Shop (insert link here) if you wish to purchase Eden Hand Arts® jewelry.
2. How do I book a FREE Eden® Ticket (step-by-step instructions)?
When the calendar is available (please see our ticket booking page for the dates when tickets are released; the time we open tickets is random), click on your ticket choice (tickets are not interchangeable). NOTE: You do not need to sign in to Flexbooker or open an account to book a ticket; just click on yout ticket choice (pottery or tree) and proceed to the date/times and follow the below instructions.
- Click on the time box of your choice under the date you would like to visit, Wednesday – Saturday (we are closed Sundays, Mondays, and Tuesdays). Click the arrow if necessary to go to the correct week or scroll through to check for cancellations.
- If a date is available, fill out all required information. Please double-check your email before submitting your ticket request. If you type your email incorrectly, your ticket will not get to your inbox.
- If you cannot book a box, someone else has already booked it pending approval, please try a different time.
- Click on the SAVE BOOKING blue box at the very bottom of the page.
- If successful, you will see a “Thanks for your booking” screen.
- If a date does not have a box with ticket times available under it, we are either full or that week has not yet been opened. We cannot issue tickets for a date that is fully booked. Our booking calendar is the only way for you to book tickets. Do not email us for tickets, you will not get a response. If you cannot book a box, someone else has a pending appointment waiting for approval, please try another time.
- Please add EDEN HAND ARTS to your contact list to avoid having your ticket go to your junk mail or CHECK YOUR JUNK MAIL FOR TICKETS.
3. How do I cancel my ticket?
The ONLY way to cancel your ticket is by using the “CANCEL” option on the ticket you were issued or on your reminder email. Do not send cancellations through our info email or Facebook. Do not call the shop, you will only hear an informational recording. Do not ask our greeter or a salesperson in the shop to cancel your ticket, they do not have access to the booking system.
4. I made my ticket for the wrong date or time, can I show up on another day or at a different time to use my ticket?
No, tickets are only good for the time/date specified on your ticket. You will not have an appointment for any other date or time period. Do not come by expecting your ticket to be valid any other time.
General FAQs
1. Is your jewelry sold anywhere else?
NO! No other jewelry maker is authorized to manufacture or sell the Cape Cod Screwball® bracelet! Beyond the ethical considerations they are sometimes of questionable quality, fit or over-priced. To prove authenticity items are stamped Eden®. Our online official EDEN HAND ARTS® ETSY shop is the ONLY place to purchase our authentic Eden Jewelry designs. A Cape Cod Bracelet sold anywhere else is not an authentic Cape Cod Screwball ® bracelet handmade by us.
2. Why do you no longer sell jewelry at the physical shop on Rt.6A and Dr. Lord's Road in Dennis, MA?
Eden Hand Arts’ 2025 transition started by honoring our roots, which are key to our fundamental identity. We wanted to preserve the legacy of John & Eve Carey and Edward Harper & Rachel Carey-Harper, while making shopping for our jewelry more convenient for you. We also considered the intense dislike of our ticketing system. Everyone, including staff, owners, and customers, hated the procedure needed to process the thousands of ticket requests we received every day that were absolutely necessary since we are located in a residential area, with limited parking, as well as limits on the amount of jewelry we are able to handmade. Selling our jewelry line only on Etsy fulfills the goal of making Eden both sustainable for the future, and a safe, stress-free, beautiful, and joyful environment for everyone.
3. Where can I find driving directions to Eden Hand Arts®?
For directions, please see the Visiting page.
4. How do I not lose my tag at airports or going through metal detectors?
Losing tags at airports or going through metal detectors is VERY common. TSA will tell you to just unscrew the bracelet but it is almost impossible to keep the tag from falling off (we’ve tried!). So when you unscrew your bracelet, take the tag off and put it in your wallet. Better yet, we suggest you remove your tag before going on a trip and it will be there when you get back.
5. Why do we have to wait outside even with tickets?
Sometimes everyone scheduled for the same time slot will all show up at the same time. Other times it may depend on the customers in front of you and how long they take. Eden is a tiny business of a small family of artists. Since each piece is made by hand, there is a limit to what we can produce, unlike mass-produced machine-made items.
6. Are you hiring? Can I work at Eden®?
Sometimes, but not often, we have a position available. It could involve sales, helping out with entry-level work in the pottery, polishing jewelry or light gardening, etc. If you are interested send a letter to P.O. Box 784, East Dennis MA 02641. Please tell us your interests, why you’d like to work for us, your previous experiences (a resume if you have one). Of particular interest to us is any sort of projects you like to make with your hands and your email address. If a position is open, we will contact you.
7. Do you sell gift certificates?
No, we no longer sell gift certificates. Gift certificates that were purchased when we did sell them are still valid. Our gift certificates never expire; we have redeemed certificates that were over 25 years old.
8. How do I use my gift certificate?
9. Do you have by appointment or off-season appointments? Do you ever open when you are closed?
We do not open when we are closed. Our hours of operation are listed on our website. No exceptions.
10. Can you make exceptions for special requests / long-time customers / custom orders?
No jewelry will be sold at the physical location in Dennis, MA. Since our popularity got more than could be humanly handled, we do not do any custom work, no exceptions. Although we appreciate people who have been coming here since they (or their parents) were children, as stated above, we can’t make exceptions.
11. Can you change my bracelet into a different style bracelet or jewelry item?
No, we cannot. We do not do custom work, no exceptions.
12. Are you handicap accessible?
Yes and No. You do need to book a free ticket to visit Eden Hand Arts®. Beyond that, while we don’t have parking spaces exclusively for handicap accessible vehicles, we suggest people use the front wood chip lot (entrance off Rt. 6A) which can accommodate such vehicles.
While the ground is fairly level, it is not paved and there are some tree roots that make about a 1-inch high bump. There are many places to sit if needed. Most wheelchairs and walkers including those that have seats attached are able to go up a ramp, over a 3″ threshold and fit through the front door into the pottery shop. Staff members are happy to assist as needed.
There are no public restrooms on the property.