When the calendar is available (please see our ticket booking page for the dates when tickets are released, the time we open tickets is random), click on your ticket choice (tickets are not interchangeable). NOTE: You do not need to sign in to Flexbooker or open an account to book a ticket; just proceed to the date/times and follow the below instructions.

1. Click on the time box of your choice under the date you would like to visit, Wednesday – Saturday (we are closed Sundays, Mondays, and Tuesdays). Click the arrow if necessary to go to the correct week or scroll through to check for cancellations.  
2. If a date is available, fill out all required information. Please double check your email before submitting your ticket request. If you type your email wrong, your ticket will not get to your inbox.
3. If you cannot book a box, someone else has already booked it pending approval, please try a different time.
4. Click on SAVE BOOKING blue box at the very bottom of the page.
5. If successful, you will see a screen that says “Thanks for your booking”.
6. If a date does not have a box with ticket times available under it, we are either full or that week has not yet been opened. We cannot issue tickets for a date that is fully booked. Our booking calendar is the ony way for you to book tickets.  Do not email us for tickets, you will not get a response. If you cannot book a  box, someone else has a pending appointment waiting for approval, please try another time.
7. Please add EDEN HAND ARTS to your contact list to avoid having your ticket go to your junk mail or CHECK YOUR JUNK MAIL FOR TICKETS.

The ONLY way to cancel your ticket is by using the “CANCEL” option on the ticket you were issued or on your reminder email. Do not send cancellations through our info email or Facebook. Do not call the shop, you will only hear an informational recording. Do not ask our greeter or a salesperson in the shop to cancel your ticket, they do not have access to the booking system.

No, tickets are only good for the time/date specified on your ticket. You will not have an appointment for any other date or time period. Do not come by expecting your ticket to be valid any other time.

For directions, please see the Visiting page.

Sometimes everyone scheduled for the same time slot will all show up at the same time.  Other times it may depend on the customers in front of you and how long they take. Eden is a tiny business made up of small family of artists. Since each piece is made by hand, there is a limit to what we can produce, unlike mass produced machine made items.

Sometimes, but not often, we have a position available. It could involve sales, helping out with entry level work in the pottery,  polishing jewelry or light gardening, etc.  If you are interested send a letter to P.O. Box 784, East Dennis MA 02641. Please tell us your interests, why you’d like to work for us, your previous experiences (a resume if you have one), of particular interest to us is any sort of projects you like to make with your hands and your email address. If a position is open we will contact you.

We do not open when we are closed. Our hours of operation are listed on our website. No exceptions.

We are able to repair stuck bracelets, fix a defect in workmanship (such as a stone that has fallen out), reshape a bracelet, buff out a small stain or tiny scratches, or a necklace where the lobster claw clasp no longer closes.

We CANNOT repair or replace dented balls, deeply scratched bracelets (these are not manufacturing defects and cannot be repaired), or jewelry that has been damaged by the owner in any way, including bracelets that have cracked in two pieces (this is not a defect in workmanship, and cannot be repaired or replaced).  Breakage of an item 99.9% of the time is due to repeatedly taking a bracelet on or off, a bracelet that is squeezed together or bent apart when taking off, or either the place or the way the bracelet is worn. Please refer to the care sheet given to you when you purchased your bracelet about frequent removed of fitted bracelets.

We CANNOT repair breakage from extremely old bracelets  (everything wears out and becomes unrepairable eventually), previously repaired items, or misuse due to frequent or incorrect removal (bracelets that have broken in half fall under this catagory and cannot be repaired or replaced). A bracelet that is broken in half is not a flaw in workmanship, but is caused by incorrect or frequent removal of a fitted bracelet meant to keep on, which eventually makes the bracelet brittle [just like a paper clip if you were to bend it over and over] and breaks (please refer to the care sheet given to you when you purchased your bracelet).

* IMPORTANT NOTE: We ONLY repair jewelry that was purchased from our shop, we do not repair knock offs, we suggest you check with the place you purchased a knock off from, for their repair policies.